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Memory problem and crashing. Please help

Discussion in 'Games' started by Harle, Jul 1, 2019.

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  1. Harle

    Harle Thread Starter

    Joined:
    Jul 1, 2019
    Messages:
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    Hey there!

    I have a bit of a problem and I don't even know where the problem is coming from.
    So what happened is i bought a new graphics card lately because the old one was kind of dying. However since I installed this one I'm having some troubles with my PC.
    -My games and programs are closing suddenly on their own without any error message whatsoever
    -Can't open more than 2 chrome tabs at one sometimes, other times I can but eventually they crash and I have to reload them
    -Reloading them may result in the whole chrome crashing or the whole pc freezing up
    -I have gotten some error messages randomly when programs close, such as "not enough video memory" and another one with long numbers in it like 00000 something but unfortunately I don't have a screenshot about it
    -I got blue screen once but I don't know if it is related or not

    I have tried to reinstall my drivers, windows 10 was installed maybe a week before the new card so it was pretty fresh. I also installed CCcleaner and tried to clear up the computer a bit just in case. I tried to tweak some settings according to some google findings but nothing helps.
    I don't know much about computers sadly so I'm really in trouble

    My pc according to sysinfo:
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 4
    RAM: 8133 Mb
    Graphics Card: Radeon RX 570 Series, -1 Mb
    Hard Drives: C: 390 GB (194 GB Free); D: 540 GB (539 GB Free); E: 931 GB (577 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., B85M-GAMER
    Antivirus: Windows Defender, Enabled and Updated

    If you could help that would be awesome!
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    22,546
    That CPU has integrated video
    https://ark.intel.com/content/www/u...5-4440-processor-6m-cache-up-to-3-30-ghz.html
    Intel HD 4600 graphics

    I take it you are connected to the card and NOT to the integrated graphics
    The reason I ask is that the message - not enough video memory may suggest you are using the integrated graphics.
    https://www.asus.com/uk/Motherboards/B85MGAMER/specifications/
    If you are connected onboard graphics then you will be using one of these connections
    Back I/O Ports
    1 x PS/2 keyboard (purple)
    1 x PS/2 mouse (green)
    1 x D-Sub
    1 x HDMI

    1 x LAN (RJ45) port(s)
    2 x USB 3.1 Gen 1
    2 x USB 2.0
    1 x 8-channel Audio I/O

    whereas the card of course will not be on the I/O plate

    What was the old card - that was kind of dying and of course it could be that it was no the card but the motherboard or other problem - apart from the actual card

    Have you uninstalled from settings all drivers for the old card before installing the ones for the 570
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-7-1
     
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