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In Progress message not understood

Discussion in 'Virus & Other Malware Removal' started by tapoon, Jun 25, 2019.

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  1. tapoon

    tapoon Account Closed Thread Starter

    Jun 21, 2017
    Received a message on my desktop pc that I don't understand and scares me. I am sending you this message from my Mac laptop. Desktop has windows 10. I was using Microsoft Edge The message is from Microsoft Edge
    Title. Windows Secuarity, Microsoft Edge . The server is asking for your user name and password. That server also reports: "CONTACT SUPPORT 1888-925-6222
    Warning: Your user name and password will be sent using basic authentication on a connection that isn't secure.
    Then it ask for user name and password and OK or CANCEL. I Don/t know what they want for a user name and password. I don't remember requiring any user name or password when opening Microsoft Edge.
    This really scares me, because I cannot get rid of the message even if I shut down. I tried shutting down three times.
    Below all this info on the main page says " Your computer has been blocked. Please call us immediately at:1888-925-6222
    Please help me if you can., This really disturbs me
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Jan 14, 2010
    If you are lucky, you have a fake alert scam, hoping you will call the number.

    (f you are not so fortunate, then you may find that certain aspects of the system, will not work -
    for instance a system restore.)

    They will then offer to fix it, and if you were to grant permission, then they would likely lock up the computer having been given permission from you to take control of the computer and then tell you that it required payment of a rather large amount to solve the problem .

    Often the malware is acquired with free software from dubious sources and indeed often from Torrents

    I have arranged for your topic to be moved to the appropriate forum

    Needless to say do NOT call the number and I recommend you wait for a reply from one of our experts in such matters
  3. iMacg3

    iMacg3 Malware Specialist

    Nov 3, 2018
    Hi tapoon, Welcome to the Tech Support Guy malware removal forum.

    I am iMacg3 and will be helping you with your computer problems.

    Please keep the following information in mind before we begin:
    • Back up any important data before we continue.
      • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
    • Do not run any fixes or tools on your system unless I request that you do so.
      • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
    • Please read all instructions carefully, and complete them in the order listed.
      • Items that are especially important will be highlighted in bold or red.
    • If your computer seems to start working normally, please don't abandon the topic.
      • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
      • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
    • If you have questions at any time during the cleanup, feel free to ask.

    Farbar Recovery Scan Tool (FRST)

    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, and that will be the right version.
    • Right-click FRST.exe/FRST64.exe then click "Run as administrator"
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
    • Please copy and paste the logs in your next reply.
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