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Solved Microphone/Headphones awful quality on brand new pc

Discussion in 'Hardware' started by Jewie, Oct 8, 2018.

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  1. Jewie

    Jewie Thread Starter

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    Hello there,

    I recently built myself a new pc and switched from a laptop. My headset is the Razer Kraken 7.1 V2 and they worked perfectly fine on my laptop and the microphone quality was good.

    However now on my new pc it is very very poor.

    I have tried A LOT of things to fix this; updating drivers, reinstalling drivers, rollbacking drivers, installing HD Realtek audio drives, setting defaults.

    I really don't know what to do at this point. I have also tried different headphones and the problem still exists.

    EDIT: The sound has been described to me by friends as very "tinny" or like im at the bottom of a well or muffled. I have tried various settings within the Mic tab in razer synapse and none of this has fixed it.

    EDIT 2: https://vocaroo.com/i/s1LP507L9Jl4 this is a link to me on my main desktop
    and this is a link to me on my previous laptop: https://vocaroo.com/i/s1jxM38z6SUU. Both using the same drivers, audacity settings and headphones.

    EDIT 3: I FIXED IT: Turning mic quality from Telphone -> CD worked :) Thanks everyone!
     
    Last edited: Oct 8, 2018
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Hi, and welcome to TSG.

    I may not be able to offer a solution, but someone else here may be able to offer a solution if you gave some more details beyond "poor" as to the exact nature of the problem (low volume, distortion, hum, buzzing noise, other type of noise, etc).
     
  3. Jewie

    Jewie Thread Starter

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    Hi, thanks! I made a little edit, hopefully someone can help
     
  4. managed

    managed Trusted Advisor Spam Fighter

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    If you haven't done so already try connecting the headset directly to the motherboard on the back of the PC.
     
  5. Jewie

    Jewie Thread Starter

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    Hello there!
    I have tried this also, but no success!
     
  6. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Have you tried the headset in different applications? Do you hear the same problem if you try to record yourself talking and using whatever sound recorder is available with your version of Windows?
     
  7. Jewie

    Jewie Thread Starter

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    Hello,
    I tried recording myself in Audacity and it sounded the exact same unfortunately
     
  8. managed

    managed Trusted Advisor Spam Fighter

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    You could try removing the connector(s) from the motherboard to the case's audio sockets, it might help.
     
  9. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    I was under the impression the Razer Kraken 7.1 V2 had a USB interface. I wouldn't think any changes in the motherboard's analog audio connector hookups would affect the microphone sound quality.
     
  10. managed

    managed Trusted Advisor Spam Fighter

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    Yes you're right Chuck, my mistake. :notworthy:
     
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