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microsoft essential + malwarebytes issue

Discussion in 'Windows XP' started by sukar, Dec 31, 2010.

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  1. sukar

    sukar Thread Starter

    Aug 23, 2010
    everytime i try to perform a scan with either of the two programs (Microsoft essentials and malwarebytes) i get the following message once the scan is few mins in

    "instruction at 0x7c910cce referenced memory at 0x091bdb68. the memory could not be read

    click ok to terminiate the program
    click cancel to debug the program"

    when i press cancel to debug the computer just freezes

    all i know is that its some sort of svchost.exe error

    any help/suggestion will be appreciated
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    Let's see what's auto-loading and running in the background and if any obvious problems are present.

    Go here and click the green icon to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and then click "Do a system scan and save a log file".

    When the scan is finished in less than 30 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

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