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Microsoft Fax works on only some PCs

Discussion in 'Windows XP' started by webwired, May 22, 2009.

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  1. webwired

    webwired Thread Starter

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    Hi, I have about 20 PCs here at work, all with Windows XP Pro SP3, and only a portion of them does it do anything at all when I go to print to the shared FAX via Microsoft FAX...

    I've been trying to get it to work on mine first, then once I figure that out, I can get it working on the rest of them... So, I went to one of the computers that it does work on to find some files that my system said it was missing when I tried to open up the Microsoft FAX Console... these files were, FXSAPI.DLL, FXSTIFF.DLL, fxslnt.exe. Once I copied those to my system, the Microsoft FAX Console would open up, but still it did nothing when I would try to print to the shared FAX. I noticed in the configuration it was set to use my Sprint Aircard as a fax, so I disabled it and went through the configuration again, so that it wouldn't have a local fax to try to use, but that still didn't work...

    I have been all over the internet and have spent several hours trying to make this work ... My boss is very adament that I get this working... I would appreciate any assistance in this matter that can provided...
     
  2. flavallee

    flavallee Trusted Advisor

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    See if this Microsoft article will help.

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  3. webwired

    webwired Thread Starter

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    Thank you for the reply, but that was one of my first articles I read... FAX Services was installed, but I went ahead and uninstalled it anyway and reinstalled it and that still didn't make any difference... You would think that it would have at least fixed the Microsoft FAX Console, but no, I had to do that manually by finding those files on another computer and copying them to mine...
     
  4. bbearren

    bbearren

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    Is the shared FAX a Printer/Copier/FAX?
     
  5. webwired

    webwired Thread Starter

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    No, it is just a FAX modem in the SBS 2008 server...
     
  6. bbearren

    bbearren

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    Have you checked to see if this is a sharing issue?
     
  7. bbearren

    bbearren

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    Have you looked at this article?
     
  8. webwired

    webwired Thread Starter

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    Well, the only problem with it being a sharing issue is that I've logged on to this computer with a profile of one of those users where their computer works just fine with the Microsoft FAX and it doesn't work on my computer... So, I think that is pretty much ruled out...

    As far as that article goes, that is for BackOffice...
    "NOTE: Netmodem use cannot be used on the SBS-based server."
     
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