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microsoft free support

Discussion in 'Business Applications' started by grandpaw7, Jan 19, 2006.

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  1. grandpaw7

    grandpaw7 Thread Starter

    Aug 19, 2000
    I'm fixing to buy Microsoft's Money 2006. When I go to Microsoft's support website and it says: "unlimited support requests are included at no charge", and it says that for all three support options, that is, email, chat and phone. But under that it says "all additional support requests are $35 per request".

    That doesn't make sense to me. Since MS tells me that I have unlimited free support, how can it then say that "additional support requests are $35?

    I called the phone support number and was told that the unlimited support is for one year, even though I can't find that anywhere on MS's website.

    I guess that is the answer, but I would like to see if anyone has had experience with that?

    Thanks, grandpaw7
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