Microsoft ISATAP Adapter #3 (Code 31), Can't open folders or My Computer

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hiphopfather247

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Aug 6, 2012
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I've had problems Opening Folders, My Computer, and even "Windows Update" to fix this driver. Every time I open any folder, or my computer It displays this message "Windows Explorer has stopped working", then it says "Windows is restarting" then it cancels out of the open folder I was in.

I've gone to as far as to see if this was a driver problem, and I think it is. I went to "Device Manager" and It pointed a big Triangular ! mark over "Microsoft ISATAP Adapter #3". Along with this message when I clicked into "Properties".

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
I don't know what to do. I have a Toshiba Laptop 2008-2009 (Can't remember), Don't know what model #(If someone can direct me how to achieve the model # of this thing it would be obliged. Any help would be appreciated.
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,442
http://support.microsoft.com/default.aspx?scid=kb;EN-US;932520

you should be able to update the driver or remove the adapter - I suspect its not the cause of your issue

i had this a lot on a vista PC and in the end i re-installed all the software from the recovery CDs -

try a system restore to before you had the issue

------------------------------------------------------------------------

Restore PC to an Earlier Date & Time

Go Start>>All Programs>>Accessories>>System Tools>>System Restore

  • Click in the radio button Choose a different restore point
  • Click Next
  • put a tick in Show more restore points
  • Pick a Date before this happened
  • Click Next
This should restore the PC to that time & date

windows vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html

------------------------------------------------------------------------

for the model number - try this
Model:

* Go to Start > Accessories > Command Prompt
* Type, wmic computersystem get model
* Press Enter
 

hiphopfather247

Thread Starter
Joined
Aug 6, 2012
Messages
4
I saw this post where someone downloaded the Drivers from their PC website. Will the same work for me?:

http://social.technet.microsoft.com...e/thread/95347160-c749-489e-a43b-2d5322dd6710

I found a link where I can download, and then have my Toshiba scanned for drivers that need updated:
http://www.official-drivers.com/installer/?seed=toshiba&gclid=CPWjwsnb2bECFQtThwod2RgAfg

I just need to know if this option will work. A system restore seems like an easy solution too, but not so easy if I do lose some files. This is a family laptop computer, they still want the integrity of their files intact. Just trying to find a solution without losing files... I'd appreciate another response.

Thank You(y)
 

hiphopfather247

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Messages
4
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