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Microsoft - Keyboard - Microsoft USB Dual Receiver Wireless Keyboard & Mouse Update

Discussion in 'Windows 7' started by commonsense, Feb 16, 2013.

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  1. commonsense

    commonsense Thread Starter

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    I just ran my Microsoft Windows Update a couple of days ago which included Microsoft - Keyboard - Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center). I think this is the culprit causing my problems. Now both my mousepad on my laptop and my mouse are active at the same time and I am unable to uninstall or turn off the mousepad. I've tried uninstall two different ways and neither worked after restarting and shutting down as per instructions. It is driving me crazy because it is extremely hard to type as the cursor will jump on the page and insert my typed letters into the wrong place. I have to get it uninstalled! Typing this is a nightmare and I am not dragging my thumbs on the pad or touching it in anyway. Any suggestions?
     
  2. RaytheBear

    RaytheBear

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    You could try doing a System Restore to a date before you Installed this update.

    As an extra note: I very rarely install these "Optional updates", I just Right-Click on them and choose "Hide update"

    Good luck
     
  3. commonsense

    commonsense Thread Starter

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    Are there any side effects to doing a System Restore? Is there a downside to doing this? Am I able to choose any date? Will it change any info I added to other systems such as Family Tree Maker or will I lose photos in my Library that were added after the restore date? Sorry, I really don't know and I put in a lot of work recently into my family tree and don't want to lose it.
     
  4. RaytheBear

    RaytheBear

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    Yes you can choose your Restore date and there shouldn't be any side effects unless you just recently installed a software or did an Virus software update but no big deal, just rerun the update(s).
    As for your photos, I never lost any but to be on the safe side, I allways copied them to a Temp folder or to a blank DVD, this way you have a backup.
    As for your family tree, I am not familiar with that one, best to wait for someone else to chime in before doing the restore.
     
  5. commonsense

    commonsense Thread Starter

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    I certainly appreciate the advice! I am backing up everything before doing the System Restore. I'm not sure I know how to do it, but I know I've seen it somewhere, maybe in my Control Panel. I especially appreciate your quick replies! I'm hoping to be out of this mess by morning! Again, Thank You!!
     
  6. RaytheBear

    RaytheBear

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    I have Win 8 now but I believe if memory serves me right, another way is to click on your Start button and start typing : restore and you should see it in the pop up menu.

    Best of luck and crossing my fingers for ya.
    Ray
     
  7. commonsense

    commonsense Thread Starter

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    Thanks. Working on it now. I found it in Control Panel. Trying to figure out what will be affected now.
     
  8. RaytheBear

    RaytheBear

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  9. dvk01

    dvk01 Moderator Malware Specialist

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    when your mouse is plugged in use FN +9 (F9) keys to turn off inbuilt touch pad
     
  10. commonsense

    commonsense Thread Starter

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    Good Morning! I did the System Restore last night. Thanks for the additional info. When I started up this morning I had a connect to the internet problem. I finally solved that but now Java tried to update and when I said ok I got a message that said it failed to download required installation files. What do I do about that? Will that happen with Adobe and other frequently updated files?
     
  11. commonsense

    commonsense Thread Starter

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    My mousepad IS disabled!!
     
  12. commonsense

    commonsense Thread Starter

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    I would have tried your easy solution first but I have already done the System Restore. Thanks for replying.
     
  13. commonsense

    commonsense Thread Starter

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    After doing the system restore the mousepad started working again today. I did not use that windows update that seemed to cause the problem on 2/12. Today I was on a Chat Helpline and it started doing it again. I tried the other suggestion from dvk01 of using the Fn/F9 key and that didn't work.
    I looked at the Mouse Properties in my Control Panel. In my Hardware tab it has two lines. Maybe this is the problem. The 2 lines are:
    Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)
    Synaptics PS/2 Port Touchpad
    Under the Synaptics it says Location: plugged into PS/2 mouse port

    Don't I have my wireless USB plug there? Does the computer have mixed info? If so how do I get rid of it because I still can't uninstall the touchpad.

    I hope there is another way to do this!!
     
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