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Microsoft Office 2007 Update Install Failure

Discussion in 'Business Applications' started by AcumenProbitas, Jan 25, 2010.

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  1. AcumenProbitas

    AcumenProbitas Thread Starter

    Aug 15, 2006
    I have two Office 2007 updates already downloaded in Windows XP that constantly fail to install. The updates are both "Security Update for the 2007 Microsoft Office System" KB969613 and KB973704.

    I have followed steps to delete downloaded update files as follows:
    1) Stop Automatic Updates service (services.msc)
    2) Browse to %windir%\SoftwareDistribution\Download and delete all files (incl. hidden)

    Unfortunately, even after I do that, these updates appear to still be downloaded and waiting to be installed. Even if I tell Update "Don't show me these updates again" and then restore those updates, they are STILL already downloaded. The error I get is simply "The following updates were not installed."

    What directory are Office updates downloaded to? I'm tired of the yellow shield constantly telling me that updates are ready!

    Thanks in advance.
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