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microsoft office mail merge failure

Discussion in 'Business Applications' started by veggiegirl, Apr 12, 2008.

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  1. veggiegirl

    veggiegirl Thread Starter

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    Apr 12, 2008
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    Using microsoft office 2007, I created invoices for service business, w/ a database in Excel, which is also a contacts folder in outlook. When I try to run the mail merge wizard, it will not allow me to edit my recipient list...it just goes back to one that was once created erroneously when first setting up. I've tried changing the source of reciepients (database, & outlook folders). I've tried making changes when previewing the letter, & that doesn't work, either. If I follow the wizard all the way to the end, to the merge records prompt, it goes to a blue screen. After waiting for a response, which doesn't happen, I escape out & get a message that "microsoft office word is not responding. If you restart or close the program it will try to recover your information" I've tried both closing & restartingto no avail. Help!!
     
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