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Microsoft Office Outlook

Discussion in 'All Other Software' started by dodo1, Aug 3, 2005.

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  1. dodo1

    dodo1 Thread Starter

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    This is a recently started problem. When I shut down Outlook I get this message. Microsoft Office Outlook has encountered a problem and needs to close We are sorry for the inconvenience. If you were in the middle of something the information you were working on might be lost. I have the choice of ticking to restart outlook or tell Microsoft about the problem. While this doesn't interfere with anything it is a pain having it occur each time.
     
  2. EAFiedler

    EAFiedler Moderator

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    Hi dodo1

    Welcome to Tech Support Guy Forums!

    What version of Outlook are you using?

    Have you tried the Help > Detect and Repair option?

    If you create a new Profile and start Outlook with the new Profile, does the error still occur?

    Let us know.
     
  3. dodo1

    dodo1 Thread Starter

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    The problem only started after I had to replace the motherboard. I am using 2003 Outlook. I tried detect and repair using Office CD.
     
  4. EAFiedler

    EAFiedler Moderator

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    Have you tried creating a new Profile for Outlook 2003 to see if the error still occurs?
     
  5. dodo1

    dodo1 Thread Starter

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    Tried new Profile and error still occurs.
     
  6. EAFiedler

    EAFiedler Moderator

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    Just to clarify, when you created the new Profile, did you use the new Personal Folders (.pst) file that was created?
    Or, did you open the old .pst file into the new Profile?
     
  7. dodo1

    dodo1 Thread Starter

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    Probably used the old. What should I have done?
     
  8. EAFiedler

    EAFiedler Moderator

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    Did you open the original .pst file into the new Profile?
    File > Open > Outlook Data File

    If not, check the contents of the new Profile's Personal Folder for its contents.
    It should be empty except for any new items you might have added.


    Try creating another new Profile, and only create an E-mail account so you can send yourself a few test messages.
    Cancel out of any Imports or Upgrades when Outlook asks.

    Then start Outlook with that new Profile, it should have an empty Personal Folder.
    Create a few test messages to yourself, create a Task, Appointment, items you normally do in Outlook and then close it down to see if the error still occurs.

    If the error is still occurring, you may need to reinstall Outlook 2003.
    Did you need to install new Drivers for the new motherboard?
    I could be wrong, maybe the Drivers affected Outlooks files.

    Do you happen to know what the size is for the original .pst file?
     
  9. dodo1

    dodo1 Thread Starter

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    I don't know how to open .pst file
     
  10. EAFiedler

    EAFiedler Moderator

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    Did you try this?
     
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