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Microsoft Office - pinning not working/or pinning wrong (eg adobe pinning to word)

Discussion in 'Business Applications' started by woodb, Nov 13, 2014.

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  1. woodb

    woodb Thread Starter

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    I installed Word 2013 onto a new computer some time ago. Windows 7 Home Premium SP1. Pinning has never worked. I can drag, I can right click and select pin, I can do whatever I want, but nothing appears and it just stays blank. Neither do recently opened items show up on a right click of the icon. Pinning/recent items works on everything else (e.g. Adobe, Explorer), including Outlook. I tried reinstalling but it still wouldn't work. I couldn't find much to go on so I gave up and have done without pinning. Recently I turned on "store and display recently opened items in the start menu and the taskbar" and suddenly I was given another clue as to what the issue is - Excel still shows nothing BUT in Word's recent items I'm getting *Adobe* files (see screenshot, file names removed for privacy): http://i.imgur.com/3wOOU60.png) I can pin adobe files to word's icon. I googled again and I still don't see anything about this but I'm just wondering if anyone has come across this and can help. Thanks in advance!
     
  2. Triple6

    Triple6 Moderator

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    Rob
    Verify this first and use the Clear button to clear the jump lists: http://windows.microsoft.com/en-ca/windows7/show-or-hide-recent-items-on-the-start-menu

    Does Word show recently used files when you open it? If not see if changing the following setting helps: http://office.microsoft.com/en-ca/w...t-of-recently-used-files-HA010075984.aspx#BM1

    If it shows recently used files in Word then try deleting everything in the following folder:

    %AppData%\Microsoft\Windows\Recent\AutomaticDestinations

    Just click on your Start button and copy and paste that into Search/Run box and press Enter to get to the folder. Then open Word and open up a few documents to see if it populates the list.

    Edit: You can try deleting just the larger files in the above folder first if you don't want to lose your entire current jump lists.
     
  3. woodb

    woodb Thread Starter

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    Thanks! Word does show recently used files. I deleted all the files in AutomaticDestinations, and that appears to have fixed the issue of PDF files showing up on the Word recent list. Unfortunately now it's gone back to nothing showing up for recent items and being unable to pin items even when dragging the file onto the icon.
     
  4. Triple6

    Triple6 Moderator

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  5. woodb

    woodb Thread Starter

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    Thanks for the link! I haven't had a chance to try this yet but wanted to acknowledge your response. Also, I'm not actually *trying* to pin Adobe files to Word, it's just that they started showing up in the recent document list on the jump list (good to know the actual term for that) and I tried pinning a couple of those files just to see what happened while trying to figure out how to fix the issue on my own.
     
  6. DaveA

    DaveA Trusted Advisor Spam Fighter

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    They have been called "Recent List" much longer than they have been "Jump List"
    And they will be found under the subfolder of "Recent".

    The first time I heard the term "Jump List" was from someone from "Down under".
     
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