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Microsoft Office Professional 2010 cannot verify the license for this product ERROR

Discussion in 'Business Applications' started by lfournier, Nov 14, 2013.

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  1. lfournier

    lfournier Thread Starter

    Joined:
    Nov 14, 2013
    Messages:
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    I am getting "Microsoft Office Professional 2010 cannot verify the license for this product. You should repair the Office program by using Control Panel." error this morning after booting up the system.

    There was a MSFT update that ran last night, and I'm suspicious of it being the trigger of the error.

    I have tried the "repair" option for MSO 2010, and have also re-entered the "key", to no avail.

    Has anyone else had this problem? Any other ideas?

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, x64 Family 6 Model 42 Stepping 7
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  2. Zack Barresse

    Zack Barresse

    Joined:
    Jul 25, 2004
    Messages:
    5,452
    Hi there, welcome to the board!

    Have you tried uninstalling the update? Do so from the Control Panel. There's a button which will toggle showing updates. I'm not aware of any updates which will do this though. I'd start there, maybe trying to open in safe mode, but that seems like a stretch.
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,219
    First Name:
    Derek
    lets see if this shows any reasons why you are getting the error
    Please run the MGA Diagnostic Tool and post back the report it creates:
    • Download MGADiag to your desktop.
    • Double-click on MGADiag.exe to launch the program
    • Click "Continue"
    • Ensure that the "Windows" tab is selected (it should be by default).
    • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
    • Paste the MGA Diagnostic Report back here in your next reply.

    Please download and run WVCheck.
    • Double-click WVCheck.exe.
    • As indicated by the prompt, this program can take a while depending on your hard drive space.
    • Once the program is done, copy the contents of the Notepad file as a reply.
     
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