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Solved Microsoft Office Professional Plus 2016

Discussion in 'Business Applications' started by DRGW, Jun 5, 2019.

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  1. DRGW

    DRGW Thread Starter

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    I have a new Dell laptop and have installed Microsoft Office Professional 2016 from CD and everything is working fine.

    However, each time I open up an Office application, I also get a screen coming up about Microsoft 365 and giving me an option to try, buy or enter a product key.

    How can I stop this screen from opening up each time?

    I did have Microsoft Office Professional 2016 on my old laptop and never had this coming up previously.
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    See if Office 365 in listed in the apps section of the Control Panel in addition to the Office 2016?
    If so I would uninstall it.
    You may need to do a repair of Office 2016 after the removal of 365.
     
  3. DRGW

    DRGW Thread Starter

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    Office 365 doesn't show in the apps section.
     
  4. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Is there a trial version shown?
     
  5. DRGW

    DRGW Thread Starter

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    Nothing at all. :-(
     
  6. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What do you see when you go to "File" and the scroll down and select "Accounts"?

    What version is listed?

    On the CD what version is listed there?
     
  7. DRGW

    DRGW Thread Starter

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    On the account it shows it as Microsoft Office Professional Plus 2016 which is what is shown on the CD.

    My laptop did come with Microsoft 365 (trial) I understand which was uninstalled at my request as I already had Microsoft Office at home which I've put on.

    I'm wondering if it wasn't uninstalled correctly.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Please do the following:

    Open a document in Word then click on File - Account and post a screenshot of what you see there please.
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I deleted the post because I didn't realize it would show your name on the left side. My apologies.

    So apparently you are using a volume license which is meant for use by corporations. Why are you using this type of license?
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    BTW, the nag happens when you install a volume license version of Office on a machine that previously had a pre-installed version (which would be an OEM license) on it and that version wasn't uninstalled properly.
     
  11. DRGW

    DRGW Thread Starter

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    I got this version through a former employer as I was a student. The employer were able to get a job lot.

    I had this version on my previous Samsung laptop with no issues and no Microsoft Office 365 popping up when I opened an application.
     
  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    It's likely on your previous laptop there was no earlier version of Office installed or it was also a volume license version.

    Unfortunately though, you cannot use this version of Office for personal use at it's a violation of the license agreement. MS Office Professional Plus 2016 is only available through volume licensing. Therefore, we cannot assist any further.
     
  13. AmyToo

    AmyToo

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    Actually, Office Professional Plus is available through the Home Use program for employees of corporations.
     
  14. DRGW

    DRGW Thread Starter

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    Thanks for all of your help. Just contacted Microsoft's support desk who have assisted. It was a rogue Office 365 file which has now been removed and has cured the issue.
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Yes, if you're still an employee which is not the case here.
     
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