Solved Microsoft Office Professional Plus 2016

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

DRGW

Thread Starter
Joined
Apr 3, 2005
Messages
345
I have a new Dell laptop and have installed Microsoft Office Professional 2016 from CD and everything is working fine.

However, each time I open up an Office application, I also get a screen coming up about Microsoft 365 and giving me an option to try, buy or enter a product key.

How can I stop this screen from opening up each time?

I did have Microsoft Office Professional 2016 on my old laptop and never had this coming up previously.
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
16,895
See if Office 365 in listed in the apps section of the Control Panel in addition to the Office 2016?
If so I would uninstall it.
You may need to do a repair of Office 2016 after the removal of 365.
 

DRGW

Thread Starter
Joined
Apr 3, 2005
Messages
345
See if Office 365 in listed in the apps section of the Control Panel in addition to the Office 2016?
If so I would uninstall it.
You may need to do a repair of Office 2016 after the removal of 365.
Office 365 doesn't show in the apps section.
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
16,895
Is there a trial version shown?
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
16,895
What do you see when you go to "File" and the scroll down and select "Accounts"?

What version is listed?

On the CD what version is listed there?
 

DRGW

Thread Starter
Joined
Apr 3, 2005
Messages
345
On the account it shows it as Microsoft Office Professional Plus 2016 which is what is shown on the CD.

My laptop did come with Microsoft 365 (trial) I understand which was uninstalled at my request as I already had Microsoft Office at home which I've put on.

I'm wondering if it wasn't uninstalled correctly.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,936
Please do the following:

Open a document in Word then click on File - Account and post a screenshot of what you see there please.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,936
I deleted the post because I didn't realize it would show your name on the left side. My apologies.

So apparently you are using a volume license which is meant for use by corporations. Why are you using this type of license?
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,936
BTW, the nag happens when you install a volume license version of Office on a machine that previously had a pre-installed version (which would be an OEM license) on it and that version wasn't uninstalled properly.
 

DRGW

Thread Starter
Joined
Apr 3, 2005
Messages
345
I got this version through a former employer as I was a student. The employer were able to get a job lot.

I had this version on my previous Samsung laptop with no issues and no Microsoft Office 365 popping up when I opened an application.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,936
It's likely on your previous laptop there was no earlier version of Office installed or it was also a volume license version.

Unfortunately though, you cannot use this version of Office for personal use at it's a violation of the license agreement. MS Office Professional Plus 2016 is only available through volume licensing. Therefore, we cannot assist any further.
 

AmyToo

Amy
Joined
Sep 22, 2017
Messages
410
Actually, Office Professional Plus is available through the Home Use program for employees of corporations.
 

DRGW

Thread Starter
Joined
Apr 3, 2005
Messages
345
Thanks for all of your help. Just contacted Microsoft's support desk who have assisted. It was a rogue Office 365 file which has now been removed and has cured the issue.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top