Microsoft Office Word will not open

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caarlyon

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Nov 28, 2009
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Hi All of a sudden microsoft word will not open properly. I get the page with the hourglass but it doesn't open to a fresh page for typing and I cannot open any of my documents either. I have tried system restore but didn't have a point far enough back for it to work. I have tried reinstalling from a disk I had from my old computer, but it doesn't work either.
I don't know why it would suddenly just stop working, it keeps telling me to report the problem, which I have done endlessly.
I am on XP using an admittedly old version of Word (2000) but it has always worked just fine before.
Can anyone help me with this please? Many thanks.
 
Joined
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"I have tried reinstalling from a disk I had from my old computer, but it doesn't work either."

Please elaborate on that a bit. You mean it won't install from the Office CD or what?
 

caarlyon

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Nov 28, 2009
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Hi Pip22 I went to Control Panel and clicked on Word and it said it could be "repaired", but when I clicked on that it told me to insert the Word disk. This one came already installed and no disk, but I found one that had come with my previous computer and tried to instal that but no success.
Word is still installed on here, the first page gives my name as registered user and the product number, but won't budge from there.
I have downloaded all available microsoft updates.
Hope that clarifies. thanks
 

caarlyon

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Nov 28, 2009
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oh, and actually that is Word in Office Suite (the rest of which I never use). Thanks for your reply and help.
 
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That is not allowed ClementChooi! And installing Office 2010 would not be a solution to the problem. It may be as simple as a corrupt normal.dot file. Try deleting this file and restart Word, it will recreate the default template
 

caarlyon

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Nov 28, 2009
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It may be as simple as a corrupt normal.dot file. Try deleting this file and restart Word, it will recreate the default template
__________________

Thanks for your input Rockn. I am a bit computer challenged, can you please explain how I delete the normal.dot file? Thanks very much.
 

caarlyon

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Nov 28, 2009
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93
Rockn I found out how to do that online, but it hasn't make any difference. Do you have any more suggetions for me? Tks a lot.
 
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