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Microsoft Oulook 2003 Personal folders

Discussion in 'Business Applications' started by georgie_bouy, Apr 14, 2009.

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  1. georgie_bouy

    georgie_bouy Thread Starter

    Joined:
    Apr 14, 2009
    Messages:
    1
    Case history

    A laptop with 64 bit Vista home running Outlook 2003 working perfectly fine. The PC is formated and upgraded to Vista Ultimate 64 bit. The user had about 70 personal folders opened in his outlook prior to the upgrade. After the upgrade, Office 2003 was installed and Outlook was configured with 23 personal folders that were also opened.

    The problem

    Upon opening Outlook, it gives a message that the ost file is in use. Thereafter, some of the personal folders (at random) cannot be opened. Message says it cannot be opened, contact administrator. This however his not consistent. Once I have exited Outlook and restarted it again, other folders open up while some don't.

    Observation

    I initially installed Office 2003 in the default folder (Program Files\ X(86) folder and assumed that was the problem with Outlook looking for the ost file in the \program files instead of the folder where it was installed. I then uninstalled it and reinstalled it in the \program files folder. Still the same result. At times, it works fine and I can open all the personal folders and messages which I find strange.
     
  2. Zack Barresse

    Zack Barresse

    Joined:
    Jul 25, 2004
    Messages:
    5,452
    Hi there, welcome to the board!

    There isn't much we can actually help with, as this is your Exchange Server administrator's issue(s). The file conversion from 2003 to 2007 (and vice versa) is not a straightforward copy/paste. You should be using the import/export under the File menu. Or since you're using Exchange Server, have your mail administrator do it for you. I hope you kept a backup??
     
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