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Microsoft Outlook 2003 - Attachments in Microsoft Word 2007 will not open

Discussion in 'Business Applications' started by Selbeep, Jul 6, 2010.

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  1. Selbeep

    Selbeep Thread Starter

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    I have Microsoft Office 2003 installed and also the Microsoft Office Compatibility Pack 2007. However, when I receive an e-mail with a Microsoft Word 2007 attachment, the document will not open even with the Compatibility Pack installed. I can not convert .docx to .doc. Any advice please?
     
  2. Selbeep

    Selbeep Thread Starter

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    Hi again,

    Anybody able to help me with this please?
     
  3. DaveA

    DaveA Trusted Advisor Spam Fighter

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    David
    What happens when you click the attachment?
     
  4. Selbeep

    Selbeep Thread Starter

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    Hi Dave,

    Thanks for your reply. I think I managed to solve the problem. When I clicked on the attachment (it was Word 2007) in Outlook 2003 to open it, I got the message "this action is only valid for the products that are currently installed". So I then tried to save the document as a Word 2003 document but it wouldn't let me do this either, I was only given the option of "All Files" so I just saved it like this but it still wouldn't open it for me. I then right clicked on the document and was then given the option of saving it as a Word 2003 document and was able to open it. I don't know if this is the right way or not but at least it works.

    Selbeep
     
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