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Microsoft Outlook Express problem

Discussion in 'Web & Email' started by anya-101, Oct 24, 2009.

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  1. anya-101

    anya-101 Thread Starter

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    Situation: Outlook Express - Using Comcast email address.
    Never had problems till a few months ago.
    Problem is.... when I open my email, it tells me I got new mail (anywhere from 1-3 at a time), yet they are not showing up. Sometimes they do but usually they do not. Seems to be getting worse with time. Rare for anything to actually show up anymore. I do not seem to have a problem getting tons of junk mail but nothing much else.
    I have even send myself emails for tests and some times they show up & other times they do not, even though it says new email messages.
    Anyone got a clue as to where my emails are going and what I can do to correct this problem? :confused:
    Thanks ahead of time for any suggestions.
    Anya-101
     
  2. VistaRookie

    VistaRookie

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    Check your settings here.
    OE->View->Current View-> Checkmark Show All Messages
     
  3. anya-101

    anya-101 Thread Starter

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    Been there and it is already check marked, but thanks for the reply.
     
  4. Amber1

    Amber1

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    Hi anya.
    did you contact Comcast to see if they can help you?.most cable companys offer free tech support and they can do a remote connection to your computer and troubleshoot the problom.

    Amber :)
     
  5. throoper

    throoper Trusted Advisor

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    It may not be a problem with OE, but rather with the server at Comcast.
    A simple way to check would be to log into your Comcast web-account before opening OE and see if there are indeed messages waiting for download.

    Also, if there is a Spam filter at the server, turn it off if you can. Quite often when ISP's upgrade or change them, mail may randomly vanish.
     
  6. anya-101

    anya-101 Thread Starter

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    Thanks for the replies.
    Throoper,
    I did what you said and turned off the spam filter on comcast.
    I still am having the same problem... just sent myself an email that is not showing up (even though it said 1 new message).

    Amber1,
    I will get a hold of Comcast and see what they say. Perhaps there is something they know that I have not checked yet.
     
  7. throoper

    throoper Trusted Advisor

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    Did the mail you sent yourself show up in the Inbox at Comcast?
     
  8. anya-101

    anya-101 Thread Starter

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    Nope it sure didn't. I just tried comcast help and they were not any help either.
     
  9. throoper

    throoper Trusted Advisor

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    That doesn't bode well.
    Just to check that they aren't disappearing on download, set OE to leave a copy on the server.
    Click Tools>Accounts>Mail Tab>select the account>Properties button>Advanced tab.
    If "leave a copy of messages on server" is already checked, uncheck it and OK, then recheck it and OK.
    Also do that with Vista Rookie's suggestion for "Show all messages" (if it's a glitch, that should reset it).
    Send yourself a mail again and see if you get the same result. If it's OE that is losing them, it should still have a copy saved on the server.
     
  10. VistaRookie

    VistaRookie

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    Are you scanning emails with your anti-virus? If so, which anti-virus
    do you use?
     
  11. anya-101

    anya-101 Thread Starter

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    VistaRookie,
    I have been using Avira. I too have been wondering about that just tonight, but never seemed to matter before. I can try disarming it and see if that does anything.
    Thanks for the thought of it!
     
  12. VistaRookie

    VistaRookie

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    First, let me tell you that scanning emails is redundant. If you
    have an anti-virus program, it will stop infections from going on to
    your hard drive, regardless of where it comes from.

    Second, they cause a variety of problems with OE and Windows
    Mail - not everyone will have problems immediately. Sometimes
    updates triggers them. Other times there is no clear answer why
    they start causing problems.

    More details
    http://www.oehelp.com/OETips.aspx#3

    Even Symantec (Norton Antivirus), the originator of email scanning,
    admits that it is unnecessary.

    Quote from Norton/Symantec
    Is my computer still protected against viruses if I disable Email Scanning?
    Disabling Email Scanning does not leave you unprotected against viruses
    that are distributed as email attachments. Norton AntiVirus Auto-Protect
    scans incoming files as they are saved to your hard drive, including email
    and email attachments. Email Scanning is just another layer on top of this
    To make sure that Auto-Protect is providing the maximum protection,
    keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
    you have the most recent virus definitions.


    Did your PC when new come with a time-limited version of Norton or
    McAfee antivirus? Those can leave troublesome remnants. They both
    have free removal tools to get rid of those remnants. I can send you
    links, if needed.

    Avira is one of the better ones. The only way you will know for sure if it
    is the cause of your problem is to temporarily uninstall it. Test a few
    emails. Then reinstall it - however, when reinstalling, uncheck any email
    scanning option(s).
     
  13. anya-101

    anya-101 Thread Starter

    Joined:
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    Messages:
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    Oh my, Thank you for all the information & the link VistaRookie! Surely I can fix my problem now. Yes, my PC came with Norton. I uninstalled everything I could find by myself that was connected to it, but know there still has to be some files let somewhere from it.
    Again, thanks for everything.
     
  14. VistaRookie

    VistaRookie

    Joined:
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    1,956
    The normal uninstall program for Norton often leaves much behind,
    so you should download and run the free Norton Removal Tool:

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    This may not solve the current problem but download the Norton
    removal tool. Then temporarily uninstall Avira and run the Norton
    tool. Then reinstall Avira, using the option to leave out the email
    scanning portion. Whether it solves your current problem or not,
    at least we can remove it as a possible cause.

    Let us know how it goes.
     
  15. anya-101

    anya-101 Thread Starter

    Joined:
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