microsoft said for me to reformat or call HP

[diver46]

For the past three days I have been unable to open up my hotmail. I can go to my yahoo mail and comcast mail with out any problem, but my MSN and hotmail accounts show nothing but a white page and I am unable to even send a message through it. I have installed Panda titanium's 4 and Regrun gold. I talked with MSN support today as I keep getting the error message about UNICOWS.dll and I have to install that file daily. After running a series of tests with MSN support, I got another error message that stated "unable to install OCX C:\WINDOWS\System32\mskml3.dll". Then I was told that I need to contact HP as this was a registry problem in windows and that MSN could not be of anymore assistance. I was then told, after asking, "Yes, you may need to reformat your system".
Ok tech folks, you guys work miracles and I have seen the proof of your handiwork. The ball is in your court, how do I fix this thing? I am running windows XP and am hooked up via LAN
diver46

 

[Old Rich]

UNICOWS.dll is a Win98/ME driver . . . did you upgrade over thetop of ME or 98? If so this is almost surely the reason you are having issues. M/S reccomendation to reformat ( and presumably perform a clean install of XP ) is probably a good one.

wrs

 

[diver46]

No...I didnt install over 98. I bought the computer new with XP already installed. This problem just started a few days ago. I have had this HP for two and half years. So is reformatting still my only solution?
diver

 

[mimo2005]

This unicows.dll is also to do with MSN Messenger.
Try updating or re-installing Messenger.
Follow following step by step procedure
Click Start, click Settings, and then click Control Panel.

Double-click the Add/Remove Programs icon.
Click the Install/Uninstall tab in the Add/Remove Programs Properties dialog box.

Select MSN Messenger, and then click Add/Remove.

If prompted, click Yes to confirm that you want to remove the program, and then click OK.

Download the Microsoft Layer for Unicode. Visit http://www.microsoft.com/downloads/...d7-ed06-4f0d-80a4-2a7eeaee17e2&DisplayLang=en .
Click the Download link.
Restart your computer.

Download and install MSN Messenger. Visit http://messenger.msn.com . Click Download Now

good luck

 

[diver46]

I have done as Mimo2005 suggested and I still dont have access to email through Hotmail. I can access my hotmail through IE but when signed in to MSN hotmail, all I get is a white page. It did however solve the UNICOWS.dll problem. I want to thank Mimo and the others that have helped me with this issue. My donation has been donated.

 

[mimo2005]

hi
maybe if you reinstall msn explorer,that will resolve the problem,
thank you for donating to this site .

 

[~Candy~]

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