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microsoft said for me to reformat or call HP

Discussion in 'Windows XP' started by diver46, Aug 31, 2004.

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  1. diver46

    diver46 Thread Starter

    Joined:
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    :confused: For the past three days I have been unable to open up my hotmail. I can go to my yahoo mail and comcast mail with out any problem, but my MSN and hotmail accounts show nothing but a white page and I am unable to even send a message through it. I have installed Panda titanium's 4 and Regrun gold. I talked with MSN support today as I keep getting the error message about UNICOWS.dll and I have to install that file daily. After running a series of tests with MSN support, I got another error message that stated "unable to install OCX C:\WINDOWS\System32\mskml3.dll". Then I was told that I need to contact HP as this was a registry problem in windows and that MSN could not be of anymore assistance. I was then told, after asking, "Yes, you may need to reformat your system".
    Ok tech folks, you guys work miracles and I have seen the proof of your handiwork. The ball is in your court, how do I fix this thing? I am running windows XP and am hooked up via LAN
    diver46 :confused:
     
  2. Old Rich

    Old Rich

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    Messages:
    10,254
    UNICOWS.dll is a Win98/ME driver . . . did you upgrade over thetop of ME or 98? If so this is almost surely the reason you are having issues. M/S reccomendation to reformat ( and presumably perform a clean install of XP ) is probably a good one.

    wrs
     
  3. diver46

    diver46 Thread Starter

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    No...I didnt install over 98. I bought the computer new with XP already installed. This problem just started a few days ago. I have had this HP for two and half years. So is reformatting still my only solution?
    diver
     
  4. mimo2005

    mimo2005

    Joined:
    Aug 14, 2004
    Messages:
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    This unicows.dll is also to do with MSN Messenger.
    Try updating or re-installing Messenger.
    Follow following step by step procedure
    Click Start, click Settings, and then click Control Panel.

    Double-click the Add/Remove Programs icon.
    Click the Install/Uninstall tab in the Add/Remove Programs Properties dialog box.

    Select MSN Messenger, and then click Add/Remove.

    If prompted, click Yes to confirm that you want to remove the program, and then click OK.

    Download the Microsoft Layer for Unicode. Visit http://www.microsoft.com/downloads/...d7-ed06-4f0d-80a4-2a7eeaee17e2&DisplayLang=en .
    Click the Download link.
    Restart your computer.

    Download and install MSN Messenger. Visit http://messenger.msn.com . Click Download Now

    good luck
     
  5. diver46

    diver46 Thread Starter

    Joined:
    Jul 30, 2004
    Messages:
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    I have done as Mimo2005 suggested and I still dont have access to email through Hotmail. I can access my hotmail through IE but when signed in to MSN hotmail, all I get is a white page. It did however solve the UNICOWS.dll problem. I want to thank Mimo and the others that have helped me with this issue. My donation has been donated.
     
  6. mimo2005

    mimo2005

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    hi
    maybe if you reinstall msn explorer,that will resolve the problem,
    thank you for donating to this site .
     
  7. ~Candy~

    ~Candy~ Retired Administrator

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    As a side note, and an FYI, if your donation was $20 and your ads did not get turned off, please contact me via email or pm for follow up.
     
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