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Microsoft serious violation

Discussion in 'Web & Email' started by Invessi, May 29, 2019.

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  1. Invessi

    Invessi Thread Starter

    Joined:
    May 29, 2019
    Messages:
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    Hi, I am looking for some advise. Until recently, I was using an email address and office 365 account provided by my employer. About two years ago, that email address was hacked and someone sent out spam to my database. This caused my microsoft account to be suspended. I was however able to carry on using my company email but I could not access my company skype.

    I have now left that company and I have set up a personal email address (***outlook.co.nz) and paid microsoft online for a 12 month office 365 account. I went to access my skype account and found I was still blocked so I emailed microsoft. It appears they have linked my new email account to my old work one and that they still consider I have violated their terms. They will not give me any details of the violation and they have declined my appeals

    My understanding of this is that when my outlook 365 account subscription runs out, I will not be able to renew it and use my email address, which will have quite a serious impact on the work I am currently doing.

    The following is their final communication with me:
    ____________________________________________________________
    Hi,

    Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement https://www.microsoft.com/en-us/servicesagreement/default.aspx#3_codeOfConduct .

    As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.

    For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.

    Harris

    We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement https://www.microsoft.com/en-us/servicesagreement/default.aspx#3_codeOfConduct .

    Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed.

    This represents Microsoft’s final communication regarding this account.

    Harris

    Microsoft Online Safety

    --- Original Message ---
    From : "Paul "
    Sent : Sunday, May 26, 2019 1:02:40 AM UTC
    To : "Microsoft Online Safety"
    Subject : RE: SRX1472421178ID - Microsoft Services Account reset: I am unable to login to Skype

    Harris, can you please advise what this serious violation is and can I appeal.
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,578
    First Name:
    James
    I can try to see if I can get some information but the fact they wont say why is weird.
     
  3. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    17,953
    First Name:
    Liz
    I don't think you'll get a reply based on this
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,989
    I don't know what else you think we can do to help. If MS says it's final there's nothing we can do to change their mind.
     
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