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Microsoft store update manager failed

Discussion in 'Windows Vista' started by HondaDeepu, Oct 3, 2012.

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  1. HondaDeepu

    HondaDeepu Thread Starter

    Joined:
    Sep 28, 2012
    Messages:
    3
    Hi, I am running a Windows Vista Ultimate version 6.0 and I get a pop up frequently as "Microsoft store update center failed and stopped working". My updates didnot work as it fails and when I open many of the applications it says the program has been stopped working, I am sure I don't have a virus. I have Mcafee and MSE. But Please help me how to fix all these problems.Any suggestions are much appreciated. Thanks...
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,936
    First Name:
    Frank
    Download MGADiag to your desktop.

    Double-click on MGADiag.exe to launch the program.

    Click "Continue".

    Ensure that the "Windows" tab is selected (it should be by default).

    Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.

    Paste the MGA Diagnostic Report back here in your next reply.

    --------------------------------------------------------
     
  3. HondaDeepu

    HondaDeepu Thread Starter

    Joined:
    Sep 28, 2012
    Messages:
    3
    Hi, Thanks for your reply.. Here is the Diagnostic report..
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {984C9767-C678-46C2-B4B1-7E5CF17F5C37}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error: M:20120314103959822-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): 00000000-80000003
    Version: 6.0.6001.18152

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{984C9767-C678-46C2-B4B1-7E5CF17F5C37}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3281594784-1494558953-76702926</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>R470/R420 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>04NE.MP01.20090728.HCW</Version><SMBIOSVersion major="2" minor="5"/><Date>20090728000000.000000+000</Date></BIOS><HWID>4C323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M07 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65581</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300141-02-1033-6000.0000-1092011
    Installation ID: 015813544361186516228172364283740220604762916281793252
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 24W6P
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAIAAQABAAAABAABAAEAJJSEqoZXJss6HaJSxKry9Chi+dCwiaxWaA5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC
    FACP INTEL CRESTLNE
    HPET INTEL CRESTLNE
    BOOT PTLTD $SBFTBL$
    MCFG INTEL CRESTLNE
    SLIC DELL M07
    SSDT BrtRef DD01BRT
    SSDT BrtRef DD01BRT
    SSDT BrtRef DD01BRT
    SSDT BrtRef DD01BRT
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,165
    It looks like you've installed a Dell OEM OS on a Samsung PC or laptop. Is that the case?
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,936
    First Name:
    Frank
    If you have both McAfee and Microsoft Security Essentials installed and running in that computer, one of them needs to go.

    Multiple antivirus programs will fight each other and bog down a computer and cause other issues with it.

    --------------------------------------------------------
     
  6. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,936
    First Name:
    Frank
    Disregard my PM. Derek mentioned it.

    ---------------------------------------------------------
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,165
    I saw that Derek but wanted to query the OS first.
     
  9. HondaDeepu

    HondaDeepu Thread Starter

    Joined:
    Sep 28, 2012
    Messages:
    3
    Hi, Am Not sure about the Dell OS. It's a Samsung Laptop and was crashed and my friend installed a OS in my Laptop. But it went smooth for many years. Also I have Uninstalled Mcafee now. Tried many softwares to fix it. But never worked. Also all the updates has been failed...
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,165
    It's a Dell OEM that was installed on your Samsung laptop. The Dell OEM cannot be installed on any computer other than the one is came with therefore this license is not valid. Also, as already pointed out, your installation of Office is not valid either as it's a "blocked volume license".

    For these reasons, we cannot provide any assistance with this system and have no choice but to close the thread.
     
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