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Microsoft Visual C++ Runtime Error

Discussion in 'Windows XP' started by Hiei, Feb 12, 2005.

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  1. Hiei

    Hiei Thread Starter

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    Hey,
    I was just wondering if someone here could please do me the honor of helping me with this problem im having. I've been researching this for a week now and to of no avail, so im hoping someone here might be able to comprehend my situation. Ok here's my problem... I keep getting an error message concerning my media in my computer. Basically when i go to click on one of my video files and some of my music files i get this error message:


    Microsoft Visual C++ Runtime Library

    Runtime Error!

    Program: C:\ProgramFiles\Windows Media Player\wmplayer.exe

    This application has requested the Runtime to terminate it in an unusual way.
    Please contact the application's support team for more information.


    Now i know very well that this has nothing to do with my media player and that it has more or less something to do with my DLL files, maybe something currupt or missing of sorts, but im not quit sure of which file or how to locate it. Im humbly asking you to please help me with this dilemma...im begining to loose hope :(
     
  2. mike5532g

    mike5532g

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  3. Hiei

    Hiei Thread Starter

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    i dont think it has anything to do with codecs, and i already tried to reinstall and i already tried updating...nothing

    i still have the same problem as before i appriciate your help mike5532g but i need some one to give me specifics on how to fix this thing.
     
  4. Hiei

    Hiei Thread Starter

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    **bump**
     
  5. mike5532g

    mike5532g

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    Are you using media player 10?

    Does it do this in other media players?

    What Windows version are you using?

    What service pack are you using?

    Any error messages in event viewer?
     
  6. Hiei

    Hiei Thread Starter

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    yes

    yes

    XP Pro

    Service Pack2

    yes, but information posted under the viewer has some important numbers that i can't post here for security purposes.
     
  7. mike5532g

    mike5532g

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    Try reinstalling multimedia. Before reinstalling Multimedia in Windows XP, perform the following steps:
    a. Display the hidden files and folders by following these steps:
    1. Click Start and select Control Panel.
    2. Click Appearance and Themes.
    3. Click Folder Options and select the View tab.
    4. Deselect "Hide file extensions for known file types" under Files and Folders.
    5. Click Apply and click OK.
    b. Make changes in the Sysoc.inf file by following these steps:
    NOTE: Create a backup copy of the Sysoc.inf file before making any changes to the file.
    1. Click Start and select My Computer.
    2. Double-click C: drive.
    3. Double-click WINDOWS folder.
    4. Double-click the "Inf" folder and open the Sysoc.inf file.
    5. Under the [components] section of the INF folder, locate the following entry:
    "MultiM=ocgen.dll,OcEntry,multimed.inf,hide,7"
    6. Remove "hide" from the entry and ensure that it appears as given below:
    "MultiM=ocgen.dll,OcEntry,multimed.inf,7"
    7. Save and close the Sysoc.inf file.
    To reinstall Multimedia using Add or Remove programs, follow these steps:
    1. Click Start and select Control Panel.
    2. Click Add or Remove Programs and then click Add/Remove Windows components.
    3. Double-click Accessories and Utilities.
    4. Deselect Multimedia checkbox.
    5. Click OK and click Next. Windows will complete the upgrade and prompt you to complete the process.
    6. Click Finish and restart the computer.
    7. Click Start and select Control Panel.
    8. Click Add or Remove Programs and then click Add/Remove Windows components.
    9. Double-click Accessories and Utilities.
    10. Select the Multimedia checkbox.
    11. Click OK and click Next.
    12. Click Finish and restart the computer.
    Multimedia will be reinstalled on your computer."
     
  8. Hiei

    Hiei Thread Starter

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    mike5532g,
    I would like to thankyou for trying to help me, i really appriciate it, but your solution didn't work, i followed your intructions as written above but i still seem to be getting the same problem... thanks again for trying to help and if you have any other suggestions as to how to fix my problem, im all ears :eek:
     
  9. mike5532g

    mike5532g

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