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Microsoft Word 2001 won't open any documents

Discussion in 'Business Applications' started by and_iWon, Oct 15, 2008.

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  1. and_iWon

    and_iWon Thread Starter

    Joined:
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    I'm a high school student whose been using Word 2001 on Vista for about 2 years without any problems. Recently, however, I couldn't open Word at all, it would just have that image of Word and "this product is liscenced to..." I later went online trying to find a solution and found out that I should delete the normal.dot templates. So I deleted the files normal.dot, normal11.dot, and a normal that looked like it came from the office 2007 trial (Microsoft Office Word Macro-Enabled Template). Well, this allowed me to open Word and save files. However, I can't open any saved files. Is there any solution to this? Thanks, I'm not particularly good with computers.
     
  2. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
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    24,388
    Since there's no version Microsoft Word 2001 version, you might want to check that again. What happens when you try to open the files? Do you get an error? If so, what's the error? Can you open Word first and then open the files from within Word?
     
  3. and_iWon

    and_iWon Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
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    Oh, it must be 2000 then (it says (c) 1983-2001). With all the normal.dot files deleted I can open Word to a blank document. When I try to open a file it just says "not responding" and and word freezes. The same happens if I try to open documents from within word. If a save a document and it makes a normal.dot file, I can't open Word at all (it just has that rectangle thing with who the product is licensed to appear and it just stays there until I end the procceses.). All the other Office programs seem to work fine. Thanks for replying.
     
  4. DoubleHelix

    DoubleHelix Banned

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    Those are generic Microsoft copyright dates. That isn't related to the version of Word you're using. Open Word. Click Help -> About. The version should be in big letters at the top of the window.
     
  5. social worker

    social worker

    Joined:
    Oct 24, 2008
    Messages:
    11
    Word crashes as I try to open the programme.

    This has happened since mid october.

    Documents cannot be opened from desktop or internet.

    I have essays to type and research to do!!!!

    please help.:(
     
  6. DoubleHelix

    DoubleHelix Banned

    Joined:
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    Messages:
    24,388
    I can't offer any suggestions without knowing what the problem is. You have to provide information on the errors you're getting.
     
  7. social worker

    social worker

    Joined:
    Oct 24, 2008
    Messages:
    11
    my microsoft not working and crashes every time I try to open programme or open word document and tells me to send crash report to apple.

    is this enough information. or what information do you need?
     
  8. social worker

    social worker

    Joined:
    Oct 24, 2008
    Messages:
    11
    v.x microsoft for MAC

    NOT WORKING. NOT OPENING.

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) AT 0x859e4020)

    PLEASE SEE BELOW.......


    Date/Time: 2008-10-29 16:23:18 +0000
    OS Version: 10.3.9 (Build 7W98)
    Report Version: 2

    Command: Microsoft Word
    Path: /Applications/Microsoft Office X/Microsoft Word
    Version: ??? (???)
    PID: 368
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0x859e4020

    Thread 0 Crashed:
    0 MCPZ.stb 0x005d0758 0x5c59d0 + 0xad88
    1 MCPZ.stb 0x005cfcb0 0x5c59d0 + 0xa2e0
    2 MCPZ.stb 0x005d3734 0x5c59d0 + 0xdd64
    3 MCPZ.stb 0x005d548c 0x5c59d0 + 0xfabc
    4 MCPZ.stb 0x005d4e54 0x5c59d0 + 0xf484
    5 MCPZ.stb 0x005d4df4 0x5c59d0 + 0xf424
    6 MCPZ.stb 0x005d4928 0x5c59d0 + 0xef58
    7 Microsoft Word 0x020205ec 0x2008000 + 0x185ec
    8 Microsoft Word 0x02020584 0x2008000 + 0x18584
    9 Microsoft Word 0x0201ed94 0x2008000 + 0x16d94
    10 Microsoft Word 0x0201ec18 0x2008000 + 0x16c18
    11 Microsoft Word 0x0201cedc 0x2008000 + 0x14edc
    12 Microsoft_Office_2001Z 0x01021954 0x1008000 + 0x19954
    13 Microsoft Word 0x0201cc28 0x2008000 + 0x14c28

    PPC Thread State:
    srr0: 0x005d0758 srr1: 0x0000f030 vrsave: 0x00000000
    cr: 0x44002228 xer: 0x00000004 lr: 0x005d03f8 ctr: 0x90001690
    r0: 0x00000000 r1: 0xbfffe680 r2: 0x0073d000 r3: 0x049e3ffc
    r4: 0x049d400c r5: 0x859e4020 r6: 0x7effffdc r7: 0x81010020
    r8: 0x0000fff0 r9: 0x00000068 r10: 0x0000007f r11: 0x049d4010
    r12: 0x90001690 r13: 0x049d4000 r14: 0x0074a768 r15: 0xbfffe8b0
    r16: 0x81010014 r17: 0x00002107 r18: 0x00000000 r19: 0x000007f6
    r20: 0x00001fd8 r21: 0x00000000 r22: 0x00000107 r23: 0x00000000
    r24: 0x049d4000 r25: 0x0074a67c r26: 0x0074b770 r27: 0x0074a770
    r28: 0x0073c904 r29: 0x0074a684 r30: 0x00001000 r31: 0x00002000

    Binary Images Description:
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    0x5c59d0 - 0x6f714b MCPZ.stb PEF binary: MCPZ.stb
    0x1008000 - 0x11c8d27 Microsoft_Office_2001Z PEF binary: Microsoft_Office_2001Z
    0x2008000 - 0x2a0d6df Microsoft Word PEF binary: Microsoft Word
    0x73230000 - 0x73233fff libmx.A.dylib /usr/lib/libmx.A.dylib
    0x76c02000 - 0x76c12fff com.apple.Accelerate.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
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    0x90700000 - 0x90700fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x907c7000 - 0x907d2fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x907f0000 - 0x907f9fff com.apple.DiskArbitration 2.0.5 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    0x908c5000 - 0x90915fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
    0x90940000 - 0x909b3fff com.apple.DesktopServices 1.2.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    0x909f0000 - 0x90a08fff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
    0x90c32000 - 0x90c45fff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x90d00000 - 0x90d1bfff com.apple.SystemConfiguration 1.7.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    0x90d40000 - 0x90d40fff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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    0x914ad000 - 0x914e5fff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    0x91813000 - 0x9181ffff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
    0x9194f000 - 0x9195ffff com.apple.ImageCapture 2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    0x91990000 - 0x9199bfff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    0x91a40000 - 0x91ab3fff com.apple.NavigationServices 3.3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
    0x91b10000 - 0x91b2afff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
    0x91b50000 - 0x91b5ffff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
    0x91b80000 - 0x91b93fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x92070000 - 0x92096fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
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    0x95e40000 - 0x95eadfff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
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    0x96ade000 - 0x96af8fff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
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  9. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    social worker: You need to start your own thread. There's nothing similar about your error and the original poster's message.
     
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