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Microsoft Word 2003 Problem

Discussion in 'Business Applications' started by Dave20688, Nov 22, 2006.

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  1. Dave20688

    Dave20688 Thread Starter

    Joined:
    Jun 2, 2004
    Messages:
    107
    Hi, I've been having this problem with MS Word 2003 for a little bit.

    What happens is, I open the application, and the Word box pops up like it's about to open like it should, but then it takes forever to open, maybe over 10 minutes or so, unless I just end the process like I usually do since it takes so long.

    The only thing I've noticed different about anything when I open it is, Navw32.exe starts running, and if i end that, an alert window opens that says "The document C:\Documents and Settings\David Solis\Application Data\Microsoft\Normal\Templates.dot is still infected. Do you want to delete this file?". I'll click no, and Word opens.

    Any idea what any of this is, why it's doing it, and how to stop it? Thanks!

    Dave


    Here's a HJT log:

    Logfile of HijackThis v1.99.1
    Scan saved at 9:00:30 PM, on 11/22/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\PROGRA~1\PANICW~1\POP-UP~1\PSComp.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Program Files\Netscape\Netscape\Netscp.exe
    C:\Program Files\iTunes\iTunes.exe
    C:\Program Files\iPod\bin\iPodService.exe
    c:\Program Files\Norton Internet Security\Norton AntiVirus\navw32.exe
    C:\Documents and Settings\David Solis\My Documents\hijackthis\HijackThis.exe
    C:\Program Files\AIM\aim.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=pavilion&pf=laptop
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=pavilion&pf=laptop
    N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.yahoo.com"); (C:\Documents and Settings\David Solis\Application Data\Mozilla\Profiles\default\f4uwc6lk.slt\prefs.js)
    N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\David Solis\Application Data\Mozilla\Profiles\default\f4uwc6lk.slt\prefs.js)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper Companion\CCHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Pop-Up Stopper &Companion - {8F05B1A8-9D77-4B8F-AF54-6B2202066F95} - C:\Program Files\Panicware\Pop-Up Stopper Companion\popupus.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKCU\..\Run: [PopUpStopperCompanion] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSComp.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=pavilion&pf=laptop
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
     
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  3. Scorpion

    Scorpion

    Joined:
    Jun 13, 2005
    Messages:
    1,023
    Well, I don't know about the HJT log, but Navw32 is Norton anti-virus....so it's scanning the document(s) before allowing it to open, although why it should take so long I don't know. Check your AV settings, and ake sure 'scan on open' or similar is not checked. If it is, uncheck it and see if it makes a difference. Be aware though that Norton then can't scan opening files...so it's a litle risk...little, because Norton should catch anything coming in anyway, or catch anything in a regular scan.

    Scorp.
     
  4. VirtualMe

    VirtualMe

    Joined:
    Sep 27, 2002
    Messages:
    867
  5. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    72,810
    just do a search on your machine (make sure hidden files and folders are ticked, as well as sytem folders) for normal.dot, and delete all that it finds.
     
  6. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    72,810
    I don't see anything too weird in that log, but there are definitely some things that an expert needs to take a look at.
     
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