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Microsoft Word & Excel 2010 random crashes

Discussion in 'Business Applications' started by bexxgirl, Apr 13, 2011.

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  1. bexxgirl

    bexxgirl Thread Starter

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    Hi all - would appreciate some assistance with this.

    The OS is Windows 7 and I have recently installed Office 2010 Home & Student version.

    However, this problem is a hangover from my old computer which ran Windows XP and had Office 2003 installed.

    The problem has remained the same. Periodically when working in Word or Excel, it will crash and I am able to restart the program and recover my documents (mostly), but they all come back out of order which is a huge hassle in terms of the way my day to day work goes.

    The error message that I get is this or a variation:

    Problem signature:
    Problem Event Name: BEX
    Application Name: WINWORD.EXE
    Application Version: 14.0.5123.5000
    Application Timestamp: 4c646b38
    Fault Module Name: unknown
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: a1544203
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 5129

    Additional information about the problem:
    LCID: 1033
    skulcid: 1033


    Another time the Exception Offset was 000eedac.

    Upon advice from an 'IT' person, I downloaded and installed Paretologic PC and it reckoned it had scanned and fixed everything. Lies (and yes, I had restarted it). Also, it asked me about a bunch of drivers - whether I should download them - but I'm not sure if I should.

    I should also note that I am running a file converter, as I have documents which date back to 2002. Someone who came to check my system said that I don't have any corrupt files or viruses.

    I have also tried this solution, which was initially posted about Word 2007, but I was hoping:

    The issue is with a corrupted key in the registry. The steps to fix this problem are:
    1. Exit all Office programs.
    2. Open the Registry Editor by selecting Start, Run, type regedit, and then select OK.
    3. Locate the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\DataBack up the registry key (select the Data folder, and then select File then Export. Call it whatever you want and save it to an easily accessible spot like your desktop).
    4. Delete the Data subkey (select Data, then select Delete from the Edit menu).
    5. Exit Registry Editor.
    6. Start Word. Ta da!
    I am now at a total loss and have been dealing with daily crashing at random times since January.

    Please help! The person who is supposed to be assisting me with this seems to be plugging questions into Google, which I can do myself...
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Since you have had this same problem on a different machine and version of Office, then I would say that it is either your data files are corrupted or that you have some external hardware issues.

    Do you have a USB drive that you have used on both of these machines?

    Are these files you are working on, are they on your local hard drive or are they on a external or network drive?
     
  3. bexxgirl

    bexxgirl Thread Starter

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    Hi Dave - thanks for your reply.

    Yes, we have 3 office USBs and a 320G external drive that we use to transfer documents to each other.

    My files are saved on my C drive on my computer.
     
  4. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What do you mean by "office USBs"?
    Are you working on a company machine?
     
  5. bexxgirl

    bexxgirl Thread Starter

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    Yes, I am. But we're not networked and the computer I use for most of my work stuff is not connected to the internet generally because we try to protect the information. We're not exactly fancy here - a small office and very lo-tech.
     
  6. DaveA

    DaveA Trusted Advisor Spam Fighter

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    This Windows 7 machine that you are having issues with, is it up to date with all of the Windows and Office updates?

    What protection programs are you running of other than this "Paretologic PC " ?
     
  7. bexxgirl

    bexxgirl Thread Starter

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    Yes, the 'tech' who came in installed all of the updates.

    It's on a 90-day Norton free trial at the moment, which was installed when the tech did the updates.

    Other than that, it hasn't had any protection software because it's never been connected to the internet before last week.
     
  8. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Remember that there are updates released every month, and they need to be done.

    This "Paretologic PC " may have messed things up more if it cleaned the registry.
     
  9. bexxgirl

    bexxgirl Thread Starter

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    The updates were done last Thursday (exactly a week ago), and the program has still crashed every day since then. The Paretologic PC was done on Monday and the crashing persists.

    Have you got any ideas about what I can try?
     
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