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Microsoft Word..I cannot type anything on Word doc

Discussion in 'All Other Software' started by Parmcat, Apr 25, 2004.

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  1. Parmcat

    Parmcat Thread Starter

    Joined:
    Jan 23, 2004
    Messages:
    106
    Doing a fix for a friend, and this is a new one for me. Her primary concern was that all of a sudden, when she opens word, she can not type anything in a document. I tried it, and nothing happens. It opens like normal, and when you try to type, it is like the keyboard is locked out.

    I found a few things on google that I tried to no avail. There was a .DLL patch I did, and I also removed so registry keys.

    It is Win XP home, with 256 ram, and a P4 1.7 Proc. The version of word was installed with a software bundle that included Microsft Works.

    I uninstalled Word, and reinstalled Office 2000 PRO, and the same thing is happening...

    Any help would be awesome.

    Parm
     
  2. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    Find and delete all occurrences of Normal.dot on the system.
    It sounds like the one in use is corrupt.
    A new one will be created when word next runs.

    Do not have Word open when you search for and delete normal.dot. Enable the viewing of hidden and system files to see it.
     
  3. Parmcat

    Parmcat Thread Starter

    Joined:
    Jan 23, 2004
    Messages:
    106
    Hello Kiwi...
    Did as followed, and there was 3 entries.

    Deleted, and rebooted...still unable to type...

    This one is killing me

    Parm
     
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