Minecraft not working on Windows 10

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Nicole0o0

Thread Starter
Joined
Jan 3, 2017
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2
I purchased a Refurbished HP 6000 Desktop with Intel core 2 Duo Processor and everything seems to be in perfect working condition except I keep getting errors for certain programs. The error messages suggest that my driver is out of date to run the programs I need to run. Which is a major problem for me. I purchased this computer so my daughter could play Minecraft and she's unable to play. I tried updating the driver via Intel Driver Utility and it says failed. The minecraft error says no OpenGL and Pixel format not accelerated. I don't know what to do or what the real issue is.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,586
Advise us what the exact serial number and product number are on that "HP 6000" desktop.

Also do the following in it so we have a better picture of its hardware and operating system:
Download and save the TSG System Information Utility (SysInfo.exe) file.
After it's been downloaded and saved, double-click it to run it.
Information about your "HP 6000" desktop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

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Capture.JPG

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Last edited:

Nicole0o0

Thread Starter
Joined
Jan 3, 2017
Messages
2
Advise us what the exact serial number and product number are on that "HP 6000" desktop.

Also do the following in it so we have a better picture of its hardware and operating system:
Download and save the TSG System Information Utility (SysInfo.exe) file.
After it's been downloaded and saved, double-click it to run it.
Information about your "HP 6000" desktop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

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View attachment 254296

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I believe this is the serial number MXL9501374

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3991 Mb
Graphics Card: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Hard Drives: C: 229 GB (184 GB Free);
Motherboard: Hewlett-Packard, 3048h
Antivirus: Windows Defender, Enabled and Updated
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,586
I believe this is the serial number MXL9501374
You didn't submit the product number, so I had to rely on the serial number that you submitted and on the motherboard number in your log.
According to those numbers, you appear to have a HP Compaq 6000 Pro Small Form Factor PC.
Is that correct?

From what I can determine, the small form factor case model originally comes with Windows XP Professional and Windows Vista Home Basic and Windows 7 Professional.
The microtower case model originally comes with Windows XP Professional and Windows Vista Home Basic and Windows 7 Home Premium/Professional.
Where did you purchase yours refurbished with Windows 10 Home 64-bit?

Yours has an Intel Core 2 Duo E8500 3.16 GHz processor and Intel Q45 integrated graphics and 4 GB of DDR3 RAM.
It has sufficient RAM and its Intel processor "may" be sufficient, but its integrated Intel graphics is too weak.
A graphics card to replace the integrated graphics is needed.

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