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Missing controllers

Discussion in 'Hardware' started by marinestyle, Nov 15, 2011.

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  1. marinestyle

    marinestyle Thread Starter

    Joined:
    Nov 14, 2011
    Messages:
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    Four years ago I bought a Gateway laptop loaded with Windows XP Home Edition. As well, it came with a pre-loaded software for O.E.M. , for Gateway, updates. My understanding was when Gateway had a software update for its hardware it would be safe to load it, not the case. In early 09' an update was available. I opened it and clicked "continue" to download it. After the download was complete it just sat there with the yellow bar at 100% for two days. I called Gateway tech support, and the guy told me to power it down then wait 30 seconds and power back up. After I did that all it got was the "deadly blue screen." On the screen was a liner of computer lingo repeating itself line after line...the guy told me to power down, the wrong way of course, and un-plug the hard drive. Plug it back in and re-load the platform using the restoration disk. I did, but the restoration partition is missing, so there is no "stand by" power option anymore and none of the hardware works except for the cd rom, key board, and mouse. When I view the device manager (under other devices), which has a yellow question mark, are a list of controllers, which all have yellow question marks, that are all missing the drivers i.e., Mass storage Controller, Multimedia Audio Controller, Network Controller, PCI Simple Communications Controller, and Video Controller.
    Can someone please help me? This laptop costed me 1000 bucks and I need it for school.Thank you in advance
    Marinestyle, CNE
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Go to Gateway and download and install the drivers you need. Install the chipset driver first. [​IMG]
     
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