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Missing / damaged files in Win 7

Discussion in 'Windows 7' started by BilllP, Feb 14, 2015.

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  1. BilllP

    BilllP Thread Starter

    Feb 14, 2015
    At least, that's what the Micro$oft tech support weenie said.

    I'm running Win 7 on a HP/Compaq laptop. 3GB of ram.

    This all started when I got the following when I opened a window for Windows Update. It said:

    and then there was a button (which normally has text in it) that was completely blank.

    Surely there is something missing.

    The tech weenie ran a program called AUTORUNS.exe, and then said that there were "many" files that were missing or damaged ... most were in the Temp directory and were named similar to:
    I think I don't care about them.
    Some were CODEXs for videos and were listed as over 13 yrs old. I know I don't care about them.

    Some others were:
    My Diagnosis is I'm missing some data file somewhere or maybe a registry entry.

    M/$oft wanted $150 to load me up with a virus and crudware program and monitoring plan that would "most likely" fix the problem. I declined.

    SO.... How do I fix the problem, eh?

    Data from SYSINFO
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Athlon(tm) II P320 Dual-Core Processor, AMD64 Family 16 Model 6 Stepping 3
    Processor Count: 2
    RAM: 2810 Mb
    Graphics Card: AMD M880G with ATI Mobility Radeon HD 4250, 256 Mb
    Hard Drives: C: Total - 224207 MB, Free - 106744 MB; D: Total - 13962 MB, Free - 2000 MB; E: Total - 99 MB, Free - 89 MB;
    Motherboard: Hewlett-Packard, 1444
    Antivirus: avast! Antivirus, Updated and Enabled
  2. valis

    valis Moderator

    Sep 24, 2004
    Howdy, and welcome.

    What exactly is the problem?
  3. plodr


    Jun 27, 2014
    First Name:
    If MS called you, it is a scam.
  4. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    You appear to have a Compaq Presario CQ series laptop.

    What's the complete model number of that laptop?

    What's the part/product number(P/N) on it?

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