Missing / damaged files in Win 7

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BilllP

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Joined
Feb 14, 2015
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At least, that's what the Micro$oft tech support weenie said.

I'm running Win 7 on a HP/Compaq laptop. 3GB of ram.

This all started when I got the following when I opened a window for Windows Update. It said:
#elementModuleHeaderText#
#actionCustomInstallImportantText#
#actionCustomInstallOptionalText#

and then there was a button (which normally has text in it) that was completely blank.

Surely there is something missing.

The tech weenie ran a program called AUTORUNS.exe, and then said that there were "many" files that were missing or damaged ... most were in the Temp directory and were named similar to:
[FONT=&quot]{4AEF3E06-158F-47EF-904C-0200E1D572D6}
[/FONT]​
I think I don't care about them.
Some were CODEXs for videos and were listed as over 13 yrs old. I know I don't care about them.

Some others were:
rdpclip
aspnet_state
My Diagnosis is I'm missing some data file somewhere or maybe a registry entry.

M/$oft wanted
$150 to load me up with a virus and crudware program and monitoring plan that would "most likely" fix the problem. I declined.

SO.... How do I fix the problem, eh?

_________________
Data from SYSINFO
_________________
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II P320 Dual-Core Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 2
RAM: 2810 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4250, 256 Mb
Hard Drives: C: Total - 224207 MB, Free - 106744 MB; D: Total - 13962 MB, Free - 2000 MB; E: Total - 99 MB, Free - 89 MB;
Motherboard: Hewlett-Packard, 1444
Antivirus: avast! Antivirus, Updated and Enabled
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,895
Motherboard: Hewlett-Packard, 1444
You appear to have a Compaq Presario CQ series laptop.

What's the complete model number of that laptop?

What's the part/product number(P/N) on it?

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