Missing folder view

I recently formatted and reinstalled winme on my sisters hp pavilion. Not sure if this problem is new or if something happened during install. When she opens windows explorer, and clicks "folders" on the toolbar, for a folder view on the left hand side view pane, its just a big gray box with the close "x" in the corner, no folder listing. It wont show drive and folder listings on that left side pane??????????

 

I went to win update site, up to date, no fix

 

just to bring to the top... no one has heard of this?

 

What you are describing sounds like the problem treated in this thread:

http://forums.techguy.org/t59067/s.html

Bear in mind that the resolution here does NOT apply to IE 5.5 which uses the browseui.dll, not shdocvw.dll.

In the case of IE 5.5, it seems the problem may be due to having the wrong version of browseui.dll, so she should do a File Search for it and determine the version number. We can then advise further.

A similar WinME issue with IE 5.5 was resolved here:

http://forums.techguy.org/showthread.php?s=&threadid=113833&highlight=browseui.dll