missing help and support in windows xp

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johnphillip

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Apr 21, 2004
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can not open help and support,misconfig and other xp programs ,says services stopped but when i check in services says running-any help would be great
 

johnphillip

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Joined
Apr 21, 2004
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16
thanks-couldnt find what i needed to fix my help and support-any other ideas? again thanks
 

johnphillip

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Joined
Apr 21, 2004
Messages
16
help and support in my xp will not open-can find helpctr.exe but wont open-says windows can not find helpctr.exe or service is not running--but when i go to services it is--any ideas?????????? thanks
 

johnphillip

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Apr 21, 2004
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i can not open help and support in xp says service is not running -when i check it is is running in services-have tried to start in services and it says it is -but still can not open any ideas please?????????????????/
 
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Feb 14, 2004
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go to www.supportcave.com
under the Windows XP section are registy tweaks for windows services
run the home or Pro version depending on what version u have
restart when done.

if your not sure right click on my computer and left click on properties
it will tell u thier

these files reset/restore the services and can fix issues with them

to see what services are running
go to start then run, type in services.msc
dont go go messing aroung in here, unless told to do so..
 
Joined
Dec 9, 2000
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Is the service you are checking helpsvc? Go to start > run, enter cmd

At the command prompt enter:

sc query helpsvc

Does the state report it is "running"?

One thing you can try is to reinstall Help and Support.

This is done by enabling "Show Hidden Files" in Folder Options > View and then finding the INF folder in c:\Windows. Look there for the file:

pchealth.inf

You can right click on that and select "install". You WILL need a Windows CD to complete the reinstall.
 

johnphillip

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Joined
Apr 21, 2004
Messages
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dr_cool_j said:
go to www.supportcave.com
under the Windows XP section are registy tweaks for windows services
run the home or Pro version depending on what version u have
restart when done.

if your not sure right click on my computer and left click on properties
it will tell u thier

these files reset/restore the services and can fix issues with them

to see what services are running
go to start then run, type in services.msc
dont go go messing aroung in here, unless told to do so..
tried what you advised-didnt fix it-im missing helpctr.exe and have a oem windows xp home os so i dont have a cd-any other ideas ???? thanks
 
Joined
Aug 1, 2003
Messages
51,988
Try going to Start > Run, and typing:
cmd
OK.

In the command window:

helpctr.exe /unregister <Enter>
helpctr.exe /regserver <Enter>
helphost.exe /unregister <Enter>
helphost.exe /regserver <Enter>
helpsvc.exe /unregister <Enter>
helpsvc.exe /regserver <Enter>

See if you can start it by going to Start > Run, and typing:
helpctr
OK.

Were there any relevant entries in the Event Viewer?
 
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