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missing images on email from one person(red X)

Discussion in 'Web & Email' started by jersey_ernie, Aug 9, 2006.

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  1. jersey_ernie

    jersey_ernie Thread Starter

    Aug 9, 2006
    I have one friend that whenever she sends me an email with an imbedded image, instead of the image, I get an empty space with a red letter X in a box in the upper left corner. I don't have this problem with anyone else. I think the problem is on her end and would like to be able to assist her. We both use Outlook Express and Win XP. I run Norton Internet Security 2005. Anyone have any suggestions?
  2. Moby


    Mar 18, 2002
    Get her to empty her Temp Internet Files Folder. What you are seeing can be caused by this folder being too full. She can either run disc clean up or empty it manually. The folder is hidden so she'll need to show hidden files. It lives here
    "C:\Documents and Settings\**her user account name**\Local Settings\Temporary Internet Files"
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