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Solved Missing operating system

Discussion in 'Windows 7' started by debbiesg, Jan 26, 2018.

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  1. debbiesg

    debbiesg Thread Starter

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    I ran adware cleaner. It reboots to clean. I had 3 pups. When it rebooted I had the message at the top of the screen. Missing operating system_ What happened? What do I need to do? I tried rebooting pushing F8 to get to safe mode but that did not work. I have a Dell 8700 XPS. Needless to say I am not on my computer.
    Thank you
     
  2. flavallee

    flavallee Trusted Advisor

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    What's the exact name and version of the "adware cleaner" you used?

    What's the exact 7-character service tag number on that Dell XPS 8700 desktop?

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  3. debbiesg

    debbiesg Thread Starter

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    Adware Cleaner 7.0.7.0. service tag is 446TC42.
     
  4. flavallee

    flavallee Trusted Advisor

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    I'm very familiar with Malwarebytes AdwCleaner 7.0.7.0 and have used it in all 4 of my full-time computers.
    I haven't had any issues with it in any of my computers or in any of the ones that I service, so I have no idea why you are.
    According to that service tag number, THIS is your Dell XPS 8700 desktop.
    According to its support site system configuration section, it came with Windows 7 Pro 64-bit installed and also came with an upgrade license for Windows 8.1 Pro 64-bit.

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    Completely power off that desktop, then wait about 30 seconds so its hard drive has time to completely spin down.
    As soon as you press the power on button, tap the F8 key repeatedly without interruption until the menu options screen appears.
    Selecting "safe mode with networking" will allow you to load Windows 7 in safe mode with a working internet connection.

    If you follow the above steps, but tap the F2 key repeatedly instead, the BIOS setup screen should appear.
    You can then confirm if the hard drive is being detected.

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  5. debbiesg

    debbiesg Thread Starter

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    When this began I hit F12 and am running diagnostics. It is at 98%. When that is done I will follow your steps.
    This computer is as follows --
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8061 Mb
    Graphics Card: Intel(R) HD Graphics, -1988 Mb
    Hard Drives: C: 911 GB (726 GB Free);
    Motherboard: Dell Inc., 0XR1GT

    Under devises it says this is a Dell IN2030M.
    Antivirus: AVG Antivirus, Enabled and Updated
     
  6. debbiesg

    debbiesg Thread Starter

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    Hitting F8 did nothing. I am in F2 the Boot Section but I don't know what to look for?
     
  7. flavallee

    flavallee Trusted Advisor

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    If you know someone computer-knowledgeable who can have a "hands on/eyes on" with that Dell, that would be my advice.
    Unless someone else here can jump in and help you, I don't know what else to advise you without being there.

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  8. debbiesg

    debbiesg Thread Starter

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    I don't know anyone with any computer knowledge.
     
  9. dmccoy

    dmccoy

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    Please provide a picture of the screen of your bios.
     
  10. debbiesg

    debbiesg Thread Starter

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    How do I do that? I am not on that computer.
     
  11. dmccoy

    dmccoy

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    Use your phone to take a picture.
     
  12. debbiesg

    debbiesg Thread Starter

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    Sorry I am an old lady. I don't have a phone that can do that. LOL
     
  13. dmccoy

    dmccoy

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    Okay. So the Dell diagnostics did not find any issues? Please try these steps again to see if you can get to the repair options menu

    1. Turn on the computer.
    2. As the computer starts, press < F8 > on the keyboard until the Advanced Boot Options menu appears on the screen.
     
  14. debbiesg

    debbiesg Thread Starter

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    Still doesn't do anything hitting the F8 button. I got someone to take a picture of my boot screen. How do I get it to you?
     
  15. debbiesg

    debbiesg Thread Starter

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    I am going to try and upload the picture of my boot screen.
     

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