missing sound driver files

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toothbrush68

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Celeron(R) CPU 2.70GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 1
RAM: 991 Mb
Graphics Card: SiS 650, 32 Mb
Hard Drives: C: Total - 38154 MB, Free - 26671 MB;
Motherboard: NEC COMPUTERS INTERNATIONAL, GA-8SIMLNF
Antivirus: Norton Internet Security, Updated: Yes, On-Demand Scanner: Enabled
 
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Hi Rodney, welcome to the TSG Forums....:D

What is your question ? You have only provided your technical spec but have not asked a question.

T.
 

toothbrush68

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Joined
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Hi Rodney, welcome to the TSG Forums....:D

What is your question ? You have only provided your technical spec but have not asked a question.

T.
Hi Tabvia and thank you....i upgraded from windows xp home to windows xp pro and in doing so i lost the sound through the speakers thou i must say it works through a headset when plugged in.so i ran a scan.. to update any out of date or missing drivers...and the only driver that it didnt install fully was the the multimedia audio controller..driver version is 5.10.0.6300...its a realtek driver...and apparantly the ALCXWDM.SYS FILE is missing......any information on this would be very welcome...thanks.
 
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Hi Rodney, try the following :-

1. Login as Administrator
2. Click Start > Control Panel
3. Click on Sounds and Audio Devices
4. Click on Audio

See if you can detect anything wrong with the settings.

If not..... try the following :-

1. Login as Administrator
2. Click Start > Run
3. Type dxdiag.exe
4. Click OK

If dxdiag.exe does not want to run from the Run box then go directly to the file and run it from there.

dxdiag.exe will be found in the Windows folder under System32

T.
 

toothbrush68

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Joined
Jan 31, 2013
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thank you so much for you info...however im not sure what i should be looking for and doing what in this dxdiag box....
 
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Rodney

dxdiag.exe is a program supplied by Microsoft and is bundled with the Windows OS.

It is a diagnostic tool that is used to troubleshoot Audio and Video problems. From the dxdiag window you run each of the tests. At the end of running all the tests you can save a standard text file (which opens with Notepad) with the results of the tests.

If you are uncertain what the results of the test actually mean or what action to take then simply attach the test results text file to your next post and I will go through the results and (hopefully) be able to diagnose what the problem is and what action you should take.

IMPORTANT - Login as the Administrator before running dxdiag.

T.
 
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The dxdiag Report shows that the default playback device are your USB Headset.

Are you trying to listen to audio through the Headset or through the Speakers ?

Description: Logitech USB Headset
Default Sound Playback: Yes
Default Voice Playback: Yes
T.
 
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