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Modem continues to dial-up

Discussion in 'Hardware' started by trp380, Jan 26, 2002.

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  1. trp380

    trp380 Thread Starter

    Joined:
    Jan 26, 2002
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    I have a Toshiba Satellite 1800-S253 notebook. It has a Toshiba modem installed. I am running Win98SE, herein lies the problem. My ISP is MSN-Wheneve I try to connect (dial-up), the modem continues to dial-up, giving me multiple tones, until it finally gets stuck and times out. Now, it doesn't happen all the time. One day I can connect & the next day the modem problems return. I've already replaced the modem once (the notebook is brand new/had it 6 months). Toshiba says it's either a phone line issue or an ISP issue. MSN says it's a hardware issue, or it's not configued correctly. (Toshiba talked me thru configuration on three sepeart ocassions). My question is simple.. Is this is a sour modem, phone line, or is it a config problem? My brother-in-law also has a Toshiba & has had the same problem w/connectivity.. (From my home phone line)..,..Thanks...
     
  2. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
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    Messages:
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    Hi trp380, welcome to TSG.

    I guess my question would be....does your brother have the same problem at his house?
     
  3. trp380

    trp380 Thread Starter

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    Yes.. He's tried it at work and at his home & he has the same problem.. One day he can get online and the next day he can't...
     
  4. anglin_fool

    anglin_fool

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    Messages:
    1,100
    IMHO, it is prolly the line to the house, sorry. The phone company might replace the line for ya if the problem is found out to be on the outside of the house. They did for us.
     
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