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Modem/internet connected/can't browse internet (not secure)

Discussion in 'Networking' started by zelgodist1994, Aug 4, 2019.

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  1. zelgodist1994

    zelgodist1994 Thread Starter

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    Aug 4, 2019
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    First time here ,

    I'll be honest,I didn't pay for my spectrum bill so my services came to a halt(but not the internet) internet remained up so I didn't continue to pay for it. No issues for the last couple of months. Woke up today , try to browse Google and gave me,'connection not private' blue lights are blinking normally on my router/modem . Laptop internet says connected. It also affected all of my devices and says "sign in required " on my phone but doesn't load page. Need help :(
     
  2. valis

    valis Moderator

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    Pay the bill. That is about it. They provude a service, like water or electricity. They dont provide it for free.
     
  3. zelgodist1994

    zelgodist1994 Thread Starter

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    Don't need a moral/political response. I came here to get additional advice relating to the issue.
     
  4. valis

    valis Moderator

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    It is not a moral or political response. They provide internet, correct? Contact them, and ask why the service they provide is not working.

    My apologies if I came off as the moral police, that was not intended. Bottom line is you will need to contact the providers. We, as a third party, obviously cannot assist.
     
  5. TerryNet

    TerryNet Moderator

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    Not needed and not advisable to chime in, Morten. There is a moderator already on the case, and there really is no reason for you to get your wrist slapped (or an infraction/Warning) for being inflammatory.
     
  6. Fireflycph

    Fireflycph

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    Morten
    I deleted my response. However, I don't think my reply was inflammatory. It was meant as a slap on the wrist of OP.
     
  7. TerryNet

    TerryNet Moderator

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    We're good, Morten. I wasn't concerned about your intent; but know that recipients don't always take our advice the way it is meant. Anyhow, let's drop it--no harm no foul. :)
     
    valis likes this.
  8. Couriant

    Couriant Trusted Advisor

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    First Name:
    James
    If you are behind in your bill, your ISP might be redirecting you to an internal site that is to collect payment, at least the one I worked at did. Some may just reconfigure your modem to not go anywhere, but the modem will still show you all the correct lights. Unfortunatley you will need to contact your ISP to pay.

    On a side note, if you do not pay, then they will disconnect you and can send you to collections, which you do not want because it will affect you getting services reconnected later on. Don't leave it until it's too late.
     
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