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Modem isn't recognized HELLLLLPPPPP!

Discussion in 'Hardware' started by sirapm, Apr 11, 2004.

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  1. sirapm

    sirapm Thread Starter

    Joined:
    Apr 11, 2004
    Messages:
    2
    When I look at my device manager I see a modem icon but when I click on the + sign and highlight the modem it says it cannot load the drivers for my
    Modem.cpl. I have tried removing and reinstalling it but I get the same thing.
    When I check in the system information it says no modem is installed. I have added a sound card so I can try to at least have sound but to date it still doesn't work. Running Win 98SE, AMD duron processor, SIS system hsp596 is supposed to be the modem brand. Please help me. A DEAF COMPUTER IS THE PITS.
     
  2. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Is there a free IRQ for the modem?

    Are you sure it is snuggly attached?

    Start, run, type msinfo32 and hit ok, go to hardware, irqs, edit, select all, edit, copy and come back and paste.
     
  3. Mr. PC Doc

    Mr. PC Doc

    Joined:
    Mar 15, 2004
    Messages:
    188
    Also, you could try updating the driver.
     
  4. sirapm2

    sirapm2

    Joined:
    Apr 13, 2004
    Messages:
    5
    I hope it tells you something I don't exactly understand Everything.
    Thanks sooooo much ACaCandy.

    0 System timer
    1 PC/AT Enhanced Keyboard (101/102-Key)
    2 Programmable interrupt controller
    3 (free)
    4 Communications Port (COM1)
    5 SiS 7001 PCI to USB Open Host Controller
    5 ACPI IRQ Holder for PCI IRQ Steering
    5 ACPI IRQ Holder for PCI IRQ Steering
    6 Standard Floppy Disk Controller
    7 ECP Printer Port (LPT1)
    8 System CMOS/real time clock
    9 SCI IRQ used by ACPI bus
    10 MPU-401 Compatible
    11 D-Link DFE-530TX+ PCI Adapter
    11 SiS 900 PCI Fast Ethernet Adapter
    11 SiS 7001 PCI to USB Open Host Controller
    11 C-Media AC97 Audio Device
    11 ACPI IRQ Holder for PCI IRQ Steering
    11 ACPI IRQ Holder for PCI IRQ Steering
    11 ACPI IRQ Holder for PCI IRQ Steering
    11 ACPI IRQ Holder for PCI IRQ Steering
    12 Microsoft PS/2 Port Mouse
    13 Numeric data processor
    14 Primary IDE controller (dual fifo)
    14 SiS 5513 Dual PCI IDE Controller
    15 Secondary IDE controller (dual fifo)
    15 SiS 5513 Dual PCI IDE Controller
     
  5. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Tells me that the modem is not installed :D

    Can you check to be sure it's secure? Those little things can be nasty inside the case as they usually sit too close to the edge and sometimes all the pins are covered or covered all the way.

    When you 'remove' it from device manager and restart the computer, does windows find it or are you trying to manually add it?

    Is anything connected to the serial ports?
    Do you play dos games?
     
  6. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    11 D-Link DFE-530TX+ PCI Adapter
    11 SiS 900 PCI Fast Ethernet Adapter
    11 SiS 7001 PCI to USB Open Host Controller
    11 C-Media AC97 Audio Device

    This is probably the reason that the sound doesn't work as well. Why do you have 2 network adapters? One built in and one PCI card add in?
     
  7. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
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    Messages:
    103,706
    Also, are you using the LPT1 (printer) port?
     
  8. sirapm2

    sirapm2

    Joined:
    Apr 13, 2004
    Messages:
    5
    Modem is onboard, I will remove the adapters I am not using, and no I am not using the LPT printer port. How do I switch the settings for the ports or what should I do. No I dont play any Dos games. I also noticed that my system speakers don't have and IRQ listed in the system information page.

    Thanks so much for you time and info
     
  9. SacsTC

    SacsTC

    Joined:
    Dec 30, 2003
    Messages:
    1,647
    What mobo is this and do you have the driver disk?
     
  10. sirapm2

    sirapm2

    Joined:
    Apr 13, 2004
    Messages:
    5
    It is an American Megatrends motherboard but it isn't a true AM motherboard
    It is an AMD pc and I have the PC cillin disk with the sound, audio and other drivers on it.
     
  11. SacsTC

    SacsTC

    Joined:
    Dec 30, 2003
    Messages:
    1,647
    There is nothing on either the SIS site or the internet concerning hsp 596. Need more info about your mobo or computer brand
     
  12. sirapm2

    sirapm2

    Joined:
    Apr 13, 2004
    Messages:
    5
    It is an Amd Athlon Pro2000+ SIS(Silicon Integrated Systems) 740, 130MHZ
    Chipset is SIS740 Bios type is American Megatrends but not made by them.
    The sound card is built onto the motherboard. Hope this helps you help me.
     
  13. SacsTC

    SacsTC

    Joined:
    Dec 30, 2003
    Messages:
    1,647
    I have the PC cillin disk with the sound, audio and other drivers on it.

    Try re-installing the audio drivers that are on this disk. According to the chipset info,
    Integrated Audio/Modem Controllers with AC'97 Interface
    - Support AC'97 V2.2 Audio Codec and Modem Codec

    Remove the modem in device mangler, re-install the drivers and reboot. Is the on-board audio enabled in the bios?
     
  14. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Turn off com (serial) and lpt ports via bios setup.

    I have those modems on a couple of boards, please check to be sure it is securely attached. Even though windows will find it if it isn't, it won't work.
     
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