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Modem will not connect

Discussion in 'Hardware' started by Topazz, Sep 15, 2004.

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  1. Topazz

    Topazz Thread Starter

    Joined:
    Sep 16, 2000
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    I am unable to dialup to the internet. The computer opens the port, tries to dial then displays the error message:
    "Disconnected... Error 628: The connection was terminated by the remote computer before it could be completed".

    I have checked in Modem properties and the modem diagnostic query is successful with no errors reported. There are no exclamation marks in Hardware Device Manager and everything is reported as enabled and working.

    The log file in Modem properties reports:
    "Opening the modem device failed with error 00000020".

    I am at a loss as to what to do now. I don't have access to the modem drivers so am hesitant to remove the modem from Device Manager and reinstall it because the drivers on the web are older and sound a bit flaky.

    Running Windows XP Home and the modem is a HSP56 MR by PCtel.

    Any ideas please?
     
  2. Triple6

    Triple6 Moderator

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    First Name:
    Rob
    Has it ever worked?

    Any noise on your phone lines? And are you dialing the right number, with area code if needed?
     
  3. Topazz

    Topazz Thread Starter

    Joined:
    Sep 16, 2000
    Messages:
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    Yes, the modem was working until recently. The computer has had a few problems which resulted in a reinstall of Windows, which then caused a problem with the dialup options being unable to be accessed until SP1 was installed.

    I have just disabled the internal modem and connected an external modem which has worked and has connected to internet OK. Maybe the internal modem is stuffed?
     
  4. Triple6

    Triple6 Moderator

    Joined:
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    First Name:
    Rob
    Possibly, or maybe its got the wrong driver installed for it or the driver is corrupt.

    However most external modems outperform internal modems and do not push of the processing of many functions onto the CPU. If the external is a 56K modem then I'd continue using that.
     
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