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Solved Monitor image incorrectly scaled

Discussion in 'Hardware' started by goedel, Jul 24, 2016.

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  1. goedel

    goedel Thread Starter

    Joined:
    Aug 9, 2010
    Messages:
    556
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Pentium(R) CPU G2030 @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 2
    RAM: 3967 Mb
    Graphics Card: Intel(R) HD Graphics, 1791 Mb
    Hard Drives: C: Total - 448568 MB, Free - 382883 MB;
    Motherboard: Dell Inc., 0XFWHV
    Antivirus: Bitdefender Antivirus Free Edition, Updated and Enabled

    I have a Hewlett Packard Model W2072a monitor for the above system. Its image has recently become incorrectly scaled or proportioned for 1600 x 900 resolution. The dimensions of the framed screen are 9.75"x17.5", a ratio of 1.78::1, the same as 1600 x 900 resolution. The dimensions of the image fill a field of 9.75"x17.0", a ratio of 1.75::1. This leaves a dark border on the right of the image of a bit less than 0.5".

    I have tried to adjust the image using the automatic adjust of the the W2072a and also using the horizontal size adjustment. Neither method is successful. I have updated the driver for the monitor. No difference. I recently had to recover my system using a system image backup. I believe the recovery, though otherwise successful began the problem. Would anyone have a suggestion that might fix the scaling?

    Additional info: When I try to do the optional Windows update for the Realtek graphics, it fails. The troubleshooter does not find the problem.

    Today, Monday, I went to the HP website for assistance. HP would not assist me without charge, because my warranty expired in 2014. If my taxes and yours had not been used to pay for the research that created computers, there would be no HP! We receive no royalties on our tax investment from HP, Microsoft, or other corporations who obtained the research for free!
     
    Last edited: Jul 25, 2016
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,098
    First Name:
    Jim
    Realtek is an audio chipset, not video. As noted in your info above, you are using Intel graphics.

    Goto the HP website and get the latest Intel video drivers for your model and OS.

    If you can't manually adjust the image to the right side of the monitor, it sounds like a hardware fault and not a software issue. The video drivers (and video chipset) only control the signal output to the monitor, not how the monitor displays the image provided. The monitor scales and locates the image with it's own internal hardware.

    You could verify by testing the monitor on another computer.
     
    Last edited: Jul 28, 2016
  3. goedel

    goedel Thread Starter

    Joined:
    Aug 9, 2010
    Messages:
    556
    Yes, I should not have mentioned Realtek.
    I think you are right about the hardware fault and the way to test it. Thanks very much! I am marking this solved.
     
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