The computer is an old Dell and running windows 98se. The monitor is set at 640x480 and it cannot be changed using the usual methods. The colors is set at 16. I tried to do a scan to download the proper driver using a toolkit advertised on the net and that wouldn't work because the tool kit requires 600x800 to scan. I tried a different scan with a different tool kit and that totally froze up the computer. I think I need GelForce2 but I'm not sure and I can't find that version (2) anywhere. It seems that anything relating to 98se is obsolete and impossible to find. I'm still looking for a driver for the HP deskjet printer 712c and I can't find that either. Frustrating.