Once that is downloaded it asked me if I wanted to UnZip the files. Do I have to? I really do not know anything about computers. Somebody came and tried to fix the compuer today. The virus is supposedly gone but the Norton will not update for us. Also when we are online a message keeps popping up in the corner saying scanning messages. We are not sending any e-mail though. Also, hotmail will not open up and we can't change our homepage back to what it originally was. There must still be a bad virus or something. Do u still want the log?