1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

More XP problems

Discussion in 'Windows XP' started by vg19, Jan 3, 2002.

Thread Status:
Not open for further replies.
  1. vg19

    vg19 Thread Starter

    Oct 13, 2001

    When I went to shutdown my computer a blue screen came up the said their was an error on my computer. It said


    How do i FIX THIS PROBLEM?
  2. Lem0njell0


    May 3, 2001
    this was on Microsofts Website for your error...it said you are upgrading your computer from Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me) to Windows XP

    This behavior can occur if there is incompatible hardware or an incompatible device driver on your computer.

    If you receive this error message, follow these steps to resolve the issue:

    Restart the computer and see if you receive an option to revert back to a previous operating system. Choose this option if it is displayed. If you do not receive the option to revert to a previous operating system, skip to step 3.

    When your computer starts Windows 98 or Windows Me, uninstall any antivirus software and boot manager software (such as Roxio GoBack), and then "clean boot" your computer by using the information in one of the following Microsoft Knowledge Base articles:

    Q267288 How to Perform a Clean Boot in Windows Millennium Edition
    Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98
    After your computer starts in the "clean boot" environment, try to upgrade to Windows XP again. If the upgrade procedure does not work and you receive the same error message, the problem may be a hardware problem.

    Remove any unnecessary hardware from the computer. Disconnect any Universal Serial Bus (USB) devices and printers, and remove the network adapter, sound card, serial adapters, and so on.

    If you continue to receive this error message, you may need to flash the BIOS on the computer's motherboard. Refer to the manufacturer of your computer or the Web site for the motherboard for information about how to do this.

    NOTE : If you need assistance with steps 3 or 4, contact your hardware manufacturer. Note that making hardware or BIOS changes to your computer may invalidate your warranty. If you do not want to make hardware changes to your computer, you can take your computer to a repair center.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/64082

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice