MOTO G - Can't Transfer Files or Install Software

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Unlucky_Pete

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Aug 30, 2008
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64
I recently purchased a Motorola Moto G and have been trying for the past few days to transfer some pictures from my phone to my home computer (Windows XP SP3). The problem seems to be that my computer can't install the necessary software to do this.

I plugged my phone into my computer's USB port and a pop-up appears in my Task Tray titled "Found New Hardware" and reads "XT1032." Shortly afterwards the "Found New Hardware Wizard" appears on screen asking if I will allow it to connect to Windows Update to search for Software. I clicked "Next" to begin searching for software and automatically install it.

After searching for software for XT1032 for awhile, the Wizard pops up saying "Cannot Install this Hardware." The message reads, "The hardware was not installed because the wizard cannot find the necessary software." Once I close this window, the Task Tray icon has a small pop-up saying, "A problem occurred during hardware installation. Your new hardware might not work properly."

I went to Motorola's website and downloaded the Motorola Device Manager (MDM), since I assumed it was an issue with my computer not having the right USB Driver. After installing the MDM a window appears telling me that the next time I connect my phone to the computer with the USB port, I will be able to drag files from my phone to my computer.

Unfortunately, this didn't work. I then went to the Microsoft website and downloaded the Media Transfer Porting Kit (mtppk12.exe), and that didn't help either. Every single time I plug in my phone I keep getting the "Found New Hardware Wizard." If I open MDM with the Start menu, it searches for Device Software Updates for a couple of minutes before saying "There are no updates for your device at this time. Current Version: N/A."

I'm at my wits end! If anyone knows how to solve this problem, please help!

Thank you,

Unlucky_Pete
 
Joined
Feb 9, 2015
Messages
2
Hi,
I have a MOTO G but I have also have a Windows 7 pc which I connect my phone to. I was thinking that maybe it was something to do with Windows XP why you can't transfer photos to your PC.


Have you tried to send/receive photos etc through Bluetooth as I have done that before with another phone that I have, if your PC hasn't got Bluetooth built in you can get a cheap dongle in the likes of Poundland.


Hope you get it sorted
Brianljnr
 
Joined
Feb 9, 2015
Messages
185
Moto G owner here. It simply doesn't work as a storage device in Windows, it was designed like that. The easiest way to move files between it and other devices is through a USB flash drive connected to the phone's USB port. An adapter or a flash drive with a micro USB connector are both easily found and reasonably priced.
 
Joined
Feb 9, 2015
Messages
185
Different cable won't work, but a regular USB memory stick will. I use an adapter I picked up for £1 on eBay, see attached pic.
 

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