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Mouse and Keyboard Not Working after AVG install

Discussion in 'General Security' started by Sabar, Mar 31, 2010.

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  1. Sabar

    Sabar Thread Starter

    Mar 31, 2010
    Not sure if this is the wrong forum for this question, so I'll apologize in advance if it is!

    Have an HP laptop running Vista home edition on it. I recently installed AVG virus scanning on it, after running the un-install for norton as i found it was slowing things down too much. I'm guessing this has messed things up somehow and norton hadn't been fully removed or whatever, because now when the computer boots I have no use of the mouse or keyboard. It's not a hardware issue, I can use the mouse and keyboard in the HP recovery screen and bios etc, just not in windows, windows safe mode, windows command prompt etc.

    Anyone have a solution for me? I'm tired of waiting on the help line !

  2. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    Also posted here: http://forums.avg.com/us-en/avg-free-forum?sec=thread&act=show&id=78279

    You should see a similar problem here: http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_20803165.html

    The conclusion that they arrived at was that since you cannot interface with the system you will need to either perform a repair install or completely reinstall Windows. The first will keep your programs and files and the latter will erase everything on the system making it like new again.
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