1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Mouse and keyboard will not work

Discussion in 'Windows 10' started by Xcorehendis, May 22, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. Xcorehendis

    Xcorehendis Thread Starter

    Joined:
    May 22, 2018
    Messages:
    4
    I'm using windows 10 and recently switched my desktop to another room in my house, everything worked fine before, but once I turned my computer on I started having internet connection issues, I resolved the issue, but downloaded a windows update afterwards and started having more issues, the computer became bogged down, would only sporadically connect to the internet, and wouldn't read my memory card reader from my camera, I restored windows to a previous version, but to no avail, I updated all my drivers, no luck with that either, I then did a system reset, now my mouse and keyboard will not work, I cannot enter safe mode, I've tried the whole restarting the computer three times so it runs a self repair, but when the screen pops up to restart, I can't click it because my mouse and keyboard don't work. I have no idea what to do anymore, I am unbelievably frustrated and I don't know a whole lot about dealing with computer issues like this, does anyone know what the hell I can do to resolve this without going to a computer repair store and having to drop $90+
     
  2. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,283
    First Name:
    Derek
    Is this a wireless mouse & keyboard or a wired set?
    try plugging the devices into different USB ports & reboot again

    If it is wireless then borrow a wired KB & mouse & see if they work
    It is probably the windows update that broke the wireless/Bluetooth connection so it needs setting up again
     
  3. Xcorehendis

    Xcorehendis Thread Starter

    Joined:
    May 22, 2018
    Messages:
    4
    They're wired, how do I go about fixing the issue since I can't get past the login screen?
     
  4. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,283
    First Name:
    Derek
    try them in different usb ports
     
  5. Xcorehendis

    Xcorehendis Thread Starter

    Joined:
    May 22, 2018
    Messages:
    4
    I have 6 USB ports, none of them work.
     
  6. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,283
    First Name:
    Derek
    looks like it needs to go to a repair shop then as it sounds more like a hardware problem than software. A wired KB should normally be detected on the bios screen before windows loads. If it isn't then it normally means a hardware issue.

    It sounds like when you moved the computer, something has come loose inside & possibly shorted out a vital component
     
  7. Xcorehendis

    Xcorehendis Thread Starter

    Joined:
    May 22, 2018
    Messages:
    4
    It worked when I moved it, but when I did the factory reset then they quit working
     
  8. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Do you know what update you installed? This is a known issue if that is the cause and was fixed with the latest version if you have not tried updating to the newest version that would be my first suggestion.
     
  9. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1210550

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice