Mouse and keyboard will not work

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Xcorehendis

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May 22, 2018
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I'm using windows 10 and recently switched my desktop to another room in my house, everything worked fine before, but once I turned my computer on I started having internet connection issues, I resolved the issue, but downloaded a windows update afterwards and started having more issues, the computer became bogged down, would only sporadically connect to the internet, and wouldn't read my memory card reader from my camera, I restored windows to a previous version, but to no avail, I updated all my drivers, no luck with that either, I then did a system reset, now my mouse and keyboard will not work, I cannot enter safe mode, I've tried the whole restarting the computer three times so it runs a self repair, but when the screen pops up to restart, I can't click it because my mouse and keyboard don't work. I have no idea what to do anymore, I am unbelievably frustrated and I don't know a whole lot about dealing with computer issues like this, does anyone know what the hell I can do to resolve this without going to a computer repair store and having to drop $90+
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
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Dec 14, 2002
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56,452
Is this a wireless mouse & keyboard or a wired set?
try plugging the devices into different USB ports & reboot again

If it is wireless then borrow a wired KB & mouse & see if they work
It is probably the windows update that broke the wireless/Bluetooth connection so it needs setting up again
 

Xcorehendis

Thread Starter
Joined
May 22, 2018
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4
They're wired, how do I go about fixing the issue since I can't get past the login screen?
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
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try them in different usb ports
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
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looks like it needs to go to a repair shop then as it sounds more like a hardware problem than software. A wired KB should normally be detected on the bios screen before windows loads. If it isn't then it normally means a hardware issue.

It sounds like when you moved the computer, something has come loose inside & possibly shorted out a vital component
 

dmccoy

Darrin
Joined
Oct 7, 2017
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4,489
Do you know what update you installed? This is a known issue if that is the cause and was fixed with the latest version if you have not tried updating to the newest version that would be my first suggestion.
 
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