Mouse / Computer freeze

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doug1234

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Jun 27, 2006
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Win xp / Norton 07, Zone Alarm
Mouse stops moving and when I click a small circle appears --- Multiple clicks will usually restore the arrow -- Sometimes moving the arrow starts to move a frame which I don't want to happen.--Zone Alarm usually shows incoming and outgoing colors but will freeze and only show the ZA in lower right blue area--- Any suggestions would be great.:confused:
 
Joined
Dec 28, 2004
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8,256
1. Which SP?
2. When did the problem begin?
2.a. Can you associate the onset to installation, removal of hardware or software?
3. Does the problem happen in safe mode?

RF123
 
Joined
Jan 26, 2007
Messages
5
Can you tell us how much memory you have:

Right-click My Computer icon on desktop > Click Properties > If the General tab is not selected, select it ... now wait for the information under the heading 'Computer:' to tell you how much RAM you have.

If the RAM is 512MB or under, then your system is highlly likely to be choking to death running XP, Norton, and ZoneAlarm all together. XP and Norton together are known memory hoggers ... adding a firewall such as ZoneAlarm to the mix will not help.

Otherwise, have you tried a different mouse!? Dodgy mice are known (and in my own expereince) can freeze a system.
 
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Norton 7 and zonealarm. Are you running the firewalls in both of these? I realize that zonealarm is a firewall but just want to know if they are both running.
 

doug1234

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Joined
Jun 27, 2006
Messages
261
Memory 1gig
I do run Norton as it is but did not realize it as a fire wall, and Zone Alarm at the same time.
Mouse is wireless A4 Tech on the top
Started acting up about a month ago and seems to be ongoing
I had downloaded NOD 32 but saw an article indicating the free download could pose a problem with hidden spyware.
when I did a search on my computer I believe I did see the exe. problem version so I deleted it.
Nothing else downloaded or removed
 

doug1234

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Joined
Jun 27, 2006
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261
Went to see how much memory is left and the screen froze
Hit alt delete a few times without actually ending anything and the screen icons came back from just the plain screen.
 
Joined
Dec 28, 2004
Messages
8,256
1. Which SP?

2.a. Can you associate the onset to installation, removal of hardware or software?
3. Does the problem happen in safe mode?
 

doug1234

Thread Starter
Joined
Jun 27, 2006
Messages
261
Service Pak is 1
I tried to download 2 but wasn't successful
Had heard pak 2 had issues a year ago, but perhaps that is causing things to not run correctly

C drive shows 57 gig of total space with 22 gig of available
Should I compress to get more space?
 
Joined
Dec 28, 2004
Messages
8,256
3. Does the problem happen in safe mode?

How long have you had the mouse? How does the mouse connect; PS/2, USB, blue tooth? Is it a wireless / cordless mouse?
If you are using cordless mouse, try a corded PS/2 mouse.
If it is a wireless / cordless mouse, or mouse with extra buttons [ more than left, right and scroll wheel ], the manufacturer might have new drivers which could resolve your problem.

I suggest that you avoid compression.

Sincerely,
RF123
 

doug1234

Thread Starter
Joined
Jun 27, 2006
Messages
261
Mouse transmitter connects at the rear of the box with a wireless mouse with right,left and wheel.
Approx age is 3 years
Every time i move the mouse or type, a light on the transmitter flashes.
My keypad is also wireless and they all use AA batteries which I switch out as needed.
I had the transmitter below the desk and noticed that the light did not flash all the time, so I moved it to the top of the desk and now the light appears to flash as it should.
I will check to see if this has been the problem and let you know.
 
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