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mouse dies randomly?

Discussion in 'Windows XP' started by mitch7, Aug 12, 2010.

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  1. mitch7

    mitch7 Thread Starter

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    Aug 12, 2010
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    Hello,
    I have a user with a dell latitude d620 laptop. Her external usb mouse stops working every few hours-- apparently when she's doing nothing out of the ordinary, the "installing new hardware" dialog comes up randomly, and when she cancels out of it, the mouse will stop working at a slightly later time. Even the red LED light on the bottom of the mouse goes out.

    We've tried different models USB mice, attaching it directly to a USB port on the laptop, via the USB port on the laptop dock, and even with a USB->PS/2 adapter via the dock's PS/2 port.... all with the same results. Every time, when the mouse is working fine, it'll pop up the 'installing new hardware' dialog, and afterwards it just suddenly stops working.

    Any ideas? I have no idea what's going on.

    She's running windows xp sp3 with symantec endpoint, all the usual office software, really nothing out of the ordinary.
    thanks,
    Mitch
     
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