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Mouse Freezes

Discussion in 'Hardware' started by Geckie, Apr 18, 2019.

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  1. Geckie

    Geckie Thread Starter

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    About 3 months ago my mouse started randomly freezing, I didn't think much of it since it only happened every 30mins for 2 seconds, but 1 month ago it got more severe, it was so annoying it was almost impossible to use the PC, I did a windows troubleshoot on the mouse and it said the composite device might not work properly with USB 3.0, the thing is, its connected to a 2.0 , I went and purchased an external USB 2.0 hub and it solved my issue (somewhat,still happened like every 1h but I didn't think much about it) yesterday the issue started happening again no idea what to do, I've tried reconnecting the USB hub into multiple ports and still doesn't work.
    Screenshot of USB ports in device manager - http://prntscr.com/nbhjfq
    Screenshot of pc specs - http://prntscr.com/nbhk2p
    PC Diagnostics - https://pastebin.com/yfyTTnYD

    I've tried reconnecting the mouse and the USB hub in other ports separately multiple times, if you need any other information dm me.
     
  2. plodr

    plodr

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    You failed to mention the brand and model of mouse.
     
  3. Geckie

    Geckie Thread Starter

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    Its a ROG Gladius.
     
    Last edited: Apr 18, 2019
  4. Oddba11

    Oddba11

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    Have you tried testing using a different mouse?

    If another mouse works normally, then there is an issue with the ROG. If another mouse has the same issue, then it's likely a PC issue.
     
  5. Geckie

    Geckie Thread Starter

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    Yeah it's the pcs issues. And I'm trying to find what it is.
     
  6. eric12312343

    eric12312343

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    Did you try to use a different USB port, on the computer?
     
    Last edited: Apr 19, 2019
  7. Geckie

    Geckie Thread Starter

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    Tried every single one, as I mentioned I even bought a usb hub.
     
  8. eric12312343

    eric12312343

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    Have you tried to boot the computer into safe mode to see if it is a driver or software error
     
  9. Geckie

    Geckie Thread Starter

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    I tried a safe boot by disabling all of services I'm not exactly sure how since I was following knstructions
     
  10. Oddba11

    Oddba11

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    You don't need to disable anything. When you boot into Safe Mode, Windows loads only the bare generic drivers.

    Also, if you have a BIOS with mouse support, you can boot into the BIOS and see if the problem occurs.
     
  11. Geckie

    Geckie Thread Starter

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    Hey, i actually just tried plugging in the mouse into a normal port instead of the hub and this time all i got was that the device malnfuctioned and uhh heres a screenshot http://prntscr.com/ne8ady
    Previously when i used it without a hub i had the same issue with the hub, mouse just kept lagging. Also the mouse leds and the sensor at the bottom are still sometimes on.
     
  12. Oddba11

    Oddba11

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    Test the mouse in another computer. If it's properly recognized, there is a USB fault with your PC.

    You could try manually updating or reinstalling the USB drivers. The drivers are available from the PC manufacturer (ie: Dell, HP, etc.) or the motherboard manufacturer. But most likely the USB controller is faulty.
     
  13. Geckie

    Geckie Thread Starter

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    As mentioned on the thread , ive tried the mouse on another pc and it works even took it to service and they said it works fine, also tried another mouse on the same pc and it works. I've tried updating many drivers and even downloaded the driver from the manufacturer.
     
  14. Oddba11

    Oddba11

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    The only relevant drivers would be the motherboard (system) drivers or the specific USB controller drivers. Mouse software/drivers won't matter.

    Having said that, drivers won't matter either if the problem is present in the BIOS and/or Safe Mode.


    *EDIT: another thought, disconnect any other devices connected via USB.
     
    Last edited: Apr 19, 2019
  15. Geckie

    Geckie Thread Starter

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    Tried disconnecting other usb devices, still doesnt work.
     
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