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Mouse frozen, can't logon

Discussion in 'Windows XP' started by harlequeen, Feb 3, 2006.

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  1. harlequeen

    harlequeen Thread Starter

    Joined:
    Sep 22, 2004
    Messages:
    85
    Hi
    A friend has asked me to look at his comuter because when he boots up the mouse is frozen and he can't logon. (the picture comes up, but not able to click on it). I managed to get the welcome screen up once, and the message that personal settings were loading, but I left if for about 15 mins and it never came up. I can hear activity in the drive.

    My friend doesn't want to do a clean install because he hasn't backed up any of his work and there is tons of artwork on there.

    Any ideas please ?

    I suggested taking the drive out and putting it into one of my machines to try and get the work off his drive, but only as a last resort.

    Cheers
     
  2. theothermike

    theothermike

    Joined:
    Dec 16, 2004
    Messages:
    61
    Is this a laptop or desktop? Have you tried another mouse?

    Have you tried booting to safe mode? (press f8 durring the bootup and choose safe mode from the menu)
     
  3. wacor

    wacor Banned

    Joined:
    Feb 22, 2005
    Messages:
    27,340
    can you get into safe mode?

    you could try a windows repair but the only problem with that is if there is a virus that caused the problem a repair is not an answer.

    I would try to see if you can get into safe mode and run some spyware scans and also do a Hijack This and post the results back here.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi if f8 works..restore the registry by choosing Last Known Good configuration.
     
  5. harlequeen

    harlequeen Thread Starter

    Joined:
    Sep 22, 2004
    Messages:
    85
    No go with f8, nothing happening at all. I can't find my winxp disk to boot from, so am stumped.

    Cheers

    Harlequeen
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    18,544
    Hi..without xp cd.!! Id try entering the bios and setting it to default..
    At start up tap..either f1..delete..esc
     
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