Mouse/Keyboard freezing

Hallo

I just bought a new Dell XPS pc a few days ago and it seems (or seemed) great. However, a few days after buying it, my mouse and keyboard would freeze up; though, the background would keep going and wasn't static - this led to me assuming that i just had to replug the mouse and keyboard and that the whole computer wasn't frozen. This was not the case 100%. I tried replugging things, but once replugged, the mouse and keyboard totally shut off and were only activated once again when restarting the computer.

And to maybe take out several culprits, I doubt I have a virus since the scan showed up nothing and I never installed anything. Also, it's not anything application-specific that I'm aware of since this happens anytime and I never installed anything else that was special (other than my wireless adapter for the internet).

I have an optical Dell mouse and a Dell multimedia keyboard.

Any suggestions or thoughts? Thanks

 

Try replacing the keyboard (especially if it is a PS/2). If the new keyboard has the same problem, the issue is with the driver or the port. If the problem goes away, the problem is with the keyboard.

FYI: Almost no one sticks with the keyboard or mouse that came with their system. It's usually the first thing replaced. I currently use a Logitech Illuminated keyboard and a Logitech G9 Laser mouse.

Courtney

 

Unfortunately, that did nothing - the problem still occurs.

And although off topic somewhat with this post, my computer also is freezing at least once every two days of login - for a new computer, I wouldn't expect this to happen?

Also, my wireless internet adapter (Linksys) keeps shutting off, and I've tried other adapters and had the same issue; the only way to restart the internet is to reboot my computer - this is very tedious. No, there are no phones, microwaves, or miscelaneous things which could intertwine with the connection and the modem is less than 30 ft away. I only stay connected for about 5-15 minutes before I have to reboot my system.

FYI, I have windows Vista and the internet is probably highest priority to get fixed since it happens so frequently.

And sorry for the duplicate problems, just I didn't feel like spamming two other threads when this one is already active.

 

PS/2 keyboard and/or mouse wont be redetected by Windows until reboot if they became disconnected while the PC was on . How is the keyboard connected ? PS/2 , USB or if wireless through which port ?

Re wireless network , it doesnt have to be a domestic device causing interference (and it does sound like interference unless you are continually having to reinstal the driver) but could be a neighbouring network on the same channel . Try logging on to your router and changing the broadcast channel .

 

Keyboard and mouse are usb - hasn't happened for a while though.

And how do I change the broadcast channel through the router?

Thanks.

 

Hopefully a Windows Update corrected what sounds like a USB controller issue . Not wanting to tempt fate but if it does happen again and mouse/keyboard aren't recognised try attaching a different USB device before rebooting to see if that is recognised .

Check your manual for how to log in to your router . Use a wired connection . It's usually www.routerlogin.net , I think . There will be a default user name and password for your brand of router unless these have been changed .